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Angela's Airport Coffee Adventure

Experience Angela's journey with a short layover in an unfamiliar airport and how she navigates to find her favorite coffee shop and connecting flight gate with the help of technology.

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Angela's Airport Coffee Adventure

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  1. Personas - Developed version

  2. Personas - Template Persona’s characteristic : Name picture Ultimate Goal 5 4 3 2 1 5 4 3 2 1 Specification Age : Occupation : Knowledge Activities Themes Primary Use Goals Influences Frustrations & Pain Points

  3. Prototyping - Scenario Example • *Scenario based on Persona modeling cooperdesign.com The Situation Angela has a short 30-minute layover in an unfamiliar airport. She really wants to grab a cup of coffee before she heads to her connecting flight, but doesn't know where to go. The Solution After Angela disembarks, the airport map and service details are downloaded to her PDA via a wireless local network, using Bluetooth. Angela quickly finds her favorite coffee shop in the list and sees it is only a few minutes walk away. The Airport Guide shows Angela exactly how to find the coffee shop, with handy landmarks indicated on her map. Angela follows the directions the Airport Guide gives her, successfully finds the coffee shop and gets her latte. Now Angela needs to find her way to the gate. She uses the Airport Guide to look up the gate for her connecting flight and then follows the directions it gives her. Angela arrives at her gate with plenty of time to spare.

  4. Prototyping - Scenario Template Story Title :

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