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WebEx Operational Overview

WebEx Operational Overview. Edward Haig. WebEx Ordering Process. Quote. Order. Customer Registration. WebEx Customer Lifecycle. 2. 1. 3. Provisioning. Customer Enablement. Customer Adoption / Renewals. 4. 5. 6. 1. Quote

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WebEx Operational Overview

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  1. WebEx Operational Overview Edward Haig

  2. WebEx Ordering Process

  3. Quote Order Customer Registration WebEx Customer Lifecycle 2 1 3 Provisioning Customer Enablement Customer Adoption / Renewals 4 5 6

  4. 1. Quote • Partner and PAM coordinate, register deal & determine the license and configuration. • Partner delivers quote 2. Order • Partner submits order • CSG-ops verifies and approves order (2-3 Days) • Partner receives emails with Product Activation Key (PAK) 3. Customer Registration • Partner follows the URL in PAK confirmation email to register in SWIFT • On registration, partner supplies customer provisioning information in SWIFT or supporting email. • Provisioning information Is in the GPL Ordering Guide • Partner reviews implementation check list readying for next step. Quote Order Customer Registration 2 1 3 MFG, Partner & CSG-OPS Partner & Customer Partner & Customer

  5. 4. Provisioning • CSG Provisions – 7-10 Days • Partner and customer receives email notification • Partner verifies that site meets customer requirements 5. Customer Enablement • Partner contacts customer for Site Introduction Meeting • Partners Reviews implementation check list • Partner notifies Cisco of Customer Implementation Check List Topics • Integration with supporting Cisco Technologies • Modify Intro Meeting . ppt template with Customer Site Information • Site Implementation – Bringing on new users • 90 Day Plan for Rollout to new users • Tier 1 and Site Admin Support Review • Account graduation from Partner back to Cisco Provisioning Customer Enablement 4 5 Cisco OPS Provisioning Partner

  6. Customer Adoption/ Renewals 6 6.Customer Adoption • Cisco WebEx leads ongoing customer support and adoption with active partner participation • Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams Renewals • Cisco WebEx will deliver notifications to partner and customer • In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner. • Renewal quotations are delivered by partner. • Renewal implementation reviewed with the Partner Cisco Team & Partner

  7. WebEx Website Overview http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

  8. WebEx Website Overview http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

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