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Visualizing Email Relationships

Visualizing Email Relationships. By Rizwan Mohiuddin , Gabe McCoy & Sanorita Dey. Average Relationship Metrics (Per Person). Professional (Person A). Personal (Person B). Response Time Ratio. Professional responses need to be thought out so may take longer time to reply to

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Visualizing Email Relationships

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  1. Visualizing Email Relationships By RizwanMohiuddin, Gabe McCoy & SanoritaDey

  2. Average Relationship Metrics (Per Person) Professional (Person A) Personal (Person B)

  3. Response Time Ratio • Professional responses need to be thought out so may take longer time to reply to • Professional contacts like Academic Advisors / Managers are busy and hence take longer time to reply • Casual/Personal emails are spontaneous • Can be divided into “time you take to respond to” and “time other person takes to respond to” your email

  4. Email Length Ratio • Professional Emails can vary in length • Ex: You write a 2 page email to your professor describing your progress and he/she replies in one line • Personal Emails are comparable in length because one may feel socially obligated to give equal length replies

  5. Average Thread Length • Professional Emails may contain a lot of emails in the same thread to maintain flow of thought • In case of new professional contacts they serve as a contact reminder • Personal emails are often short and unrelated. Hardly require any follow up

  6. Sent/Received Ratio • In professional correspondence, you may not always get a reply to each email that you send out • In personal correspondence, the ratio is almost 1:1 because of social obligations that users may feel

  7. Evolution of Familiarity • Professional correspondence is likely to contain more formal language and more complex grammar. • Personal correspondence is likely to be shorter and much more informal. • Professional correspondence may evolve over time to be more casual.

  8. Professional vs. Personal

  9. Language Complexity • Both sentence and word length are measured here. • More uncommon words used. • Rankings are relative to the levels of a users entire body of sent e-mails. • Three levels—high, medium, and low.

  10. Formal and Informal Language • Designate markers for formal and informal uses of language. • Display will show proportion of formal to informal markers. • Personal correspondence has more informal language than professional correspondence. • Professional correspondence with a single individual may get less formal as the relationship develops.

  11. Formal Language • Salutations (Dear, Hi, [Name]). • Signature phrases (Best, Sincerely) and professional titles after name. • Politeness phrases “Please”, “Thank you”, “appreciate”. • Common office phrases, “touch base”, “follow up”.

  12. Informal Language • Abbreviations (“thx”, “lol”). • Emoticons. • Excessive punctuation (“…” “!!!”). • Filler words (“um”, “like”, “totally”). • Profanity

  13. Thank you!

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