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Emergency Department Consulting

Emergency Department Consulting. Inspiration to Create EmEx. The Institute of Medicine’s call for action affirmed the need for a “ Business Excellence ” approach in the delivery of emergency care. Business Excellence. Commitment to performance improvement Key areas of focus Empower staff

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Emergency Department Consulting

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  1. Emergency Department Consulting

  2. Inspiration to Create EmEx The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care.

  3. Business Excellence • Commitment to performance improvement • Key areas of focus • Empower staff • Improve processes • Incorporate best practices • Exceed expectations for patients and internal customers

  4. The Seven Pillars of Emergency Care“Balanced Scorecard” • Safety … quality, outcomes, commitment • Satisfaction … reputation for excellence • Solvency … lean processes, coding, UM • Space … facility/equipment function • Staff … staffing, credentials, retention • Support … administration/medical staff • Systems … processes, care paths, technology

  5. EmEx’s Universal ROI • Improved Patient Care and Safety • Maximize care quality • Decrease malpractice claims • Increased Efficiency • Maximize revenue • Minimize turnaround times • Decrease costs • Enhanced Reputation and Goodwill • patients more satisfied • staff more professionally satisfied • medical staff more likely to refer cases

  6. Differences from Other Consultants • EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review • Our consultants are practicing emergency physicians and nurses with ED operations experience • We are independently owned (other consultants may have recommendation biases related to their parent company)

  7. Benefits • Improve ED performance • Optimize ED throughput • Minimize LWBS rates • Implement best practices • Maximize staff satisfaction • Improve patient satisfaction • Enhance relationships between ED stakeholders

  8. Consulting Options 1. EmEx-Consult • Rapid Improvement Plan 2. EmEx-Transform • Emergency Department Transformation 3. EmEx-Optimize • Performance Monitoring and Improvement

  9. 1. EmEx-Consult - Rapid Improvement Plan • EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

  10. 1. EmEx-Consult - Rapid Improvement Plan • Philosophy • Identify high-value ED improvement opportunities • Relay solutions that satisfy key stakeholders (nurses, physicians, administrators, medical staff) • Improve efficiency and reduce waste, especially regarding ED throughput • Identify best practices for implementation

  11. 1. EmEx-Consult - Rapid Improvement Plan • Consulting Team • Emergency physician with ED operations expertise • Emergency nurse or second emergency physician • 30 total on-site hours over 2 days

  12. 1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

  13. 1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

  14. 2. EmEx-Transform – ED Transformation • Methodology • Hands-on, 6 month consulting engagement • Collaborative approach • Involve staff from all involved departments • Flatten decision making processes • Improve efficiency (particularly ED throughput) • Reduce waste • Implement best practices • Transform your ED into a top performer

  15. 2. EmEx-Transform – ED Transformation • Consulting Team • Emergency physicians and emergency nurse practitioners with ED operations expertise • 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement • On-site team is fully engaged in all aspects of the performance improvement process

  16. 3. EmEx-Optimize - Performance Monitoring and Improvement • EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

  17. 3. EmEx-Optimize - Performance Monitoring and Improvement • Consulting Team • Emergency physicians and emergency nurse practitioners with ED operations expertise • 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement • On-site team is fully engaged in all aspects of the performance improvement process

  18. Other Emergency Excellence Services EmEx-Contact Patient Callback and Patient Satisfaction Solution EmEx-Compare ED Benchmarking EmEx-Award Emergency Center of Excellence designation

  19. Thank You! For more information, please contact: info@emergencyexcellence.com www.emergencyexcellence.com 1.877.700.EMEX

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