Holiday Disasters

1. Holiday Disasters When should I make a complaint?

2. Holiday Hell at Dominican Republic Luxury Hotel Holiday from hell Britons stage sit-in at luxury resort after 'rowdy' locals on super-cheap deals use the pool as a toilet, urinate on sun loungers and 'steal food' 160 tourists at ClubHotelRiu Merengue have complained about the problems. They say five-star hotel in the Dominican Republic was 'invaded' by locals. They ate all the food in the buffet and defecated in pool so it was closed  Tony Walton, 48, from Doncaster, says his £12,000 holiday is a 'disaster' 'Useless' holiday firm Thomson says it is 'investigating his complaint' Mr Walton says he and other guests were offered just £30 compensation

3. Our real Corfu horror story: Two excited children on a Thomas Cook holiday. Two families destroyed when a lethal gas leak from their villa boiler took both young lives It is a case that has shocked Britain – the deaths of Christi Shepherd, seven, and her brother Bobby, six, poisoned by a badly installed boiler during what should have been a dream holiday in a Corfu villa. Now, both their parents give their full, moving account of the events before and after the heart-wrenching tragedy that will never leave them. Father Neil speaks of his unfounded feeling of guilt in taking his children to the holiday island, while mother Sharon, who was back in the UK, tells of her anguish at receiving the most devastating news imaginable for a parent...

4. Class Activity Student Name: 1) When should I make a complaint. Who should I contact when making a complaint. Write about a previous negative holiday experiences. 4) How was this dealt with at the time?

5. Writing a complaint letter • In writing your letter of complaint you need to follow a few basic rules: • 1. Assemble all the facts in chronological order before you start the letter. • 2. State the booking reference at the head of the letter. • 3. Describe the nature of your complaint . • 4. Make reference to the description of the holiday in the brochure, or any other pre-booking material, or statements made to you by the travel agent and make direct comparisons with what they actually delivered • 5. Illustrate the points you are making by reference to photographs or other documentary evidence you may have acquired. • 6. Describe any action you took or reports you made at the resort to any company representative. Give names whenever possible. • 7. List any extra costs you may have incurred by direct consequence of the company failing to meet their obligation • 9. 12. ALWAYS send the letter by recorded delivery mail. The Head Honcho's secretary will then get it on her desk and have to do something meaningful with it. There are two other benefits: 1. you can later prove that they received it. 2. It sends the message that you mean business. It may cost a couple of pounds, but it is a very good investment. • 13. Include copies (don't send originals) of any photographs, brochure descriptions, letters from the tour operator etc, that back up your story. dog who have shown an interest in your case. • 15. Remember this letter needs to be strong and factual. You do not want them to love you, you want them to recognise their culpability and return the appropriate amount of your money.

6. Letter Phrases to use