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U.S. Army Materiel Command Quality Federation (AQF)

U.S. Army Materiel Command Quality Federation (AQF). Presented to: National Aeronautics and Space Administration Quality Leadership Forum. Marc D. Saperstein U.S. Army Tank-automotive and Armaments Command – Armament Research, Development & Engineering Center. 07 March 2002.

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U.S. Army Materiel Command Quality Federation (AQF)

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  1. U.S. Army Materiel Command Quality Federation (AQF) Presented to: National Aeronautics and Space Administration Quality Leadership Forum Marc D. Saperstein U.S. Army Tank-automotive and Armaments Command – Armament Research, Development & Engineering Center 07 March 2002

  2. Bottom Line Up Front • HQ Army Materiel Command (AMC) Recognizes the Values of Independence, Processes and Core Competencies provided by it’s Quality Organizations • AMC Quality Federation (AQF) is Framed and Set to Speak as the Quality Voice for AMC Supporting Transformation of the Army • The AQF has Developed a Strategic Plan to Facilitate AMC-wide, Integrated Quality Management

  3. Legacy Force Objective Force Objective Force Interim Force Army Transformation

  4. AMC Quality Federation (AQF) • What is it? • A seamless, integrated, virtual structure that leverages quality resources from all AMC organizations to support the Transformation of the Army • Why was it formed? • Provide AMC with a strong, cohesive and comprehensive quality voice • Posture quality function to meet rigorous needs of Army Transformation • Create a business environment to share best practices and maintain core competencies • Leverage scarce quality resources

  5. To focus on the development and execution of best quality practices and approaches in support of our customers and industry partners” Tank, Automotive & Armament Systems Communications & Electronics Simulators & Training Devices Ammunition Soldier Systems Missiles & Aviation Biological & Chemical Systems AMC Quality Federation QUALITY SUPPORT FOR ARMY TRANSFORMATION

  6. AQF Strategic Plan • Presented to HQ AMC on 12 December 2001 • Topics discussed: • Current Status of Army Quality • Desired End State • Strategic Roadmap • HQ AMC Support

  7. INDEPENDENCE Q PROCESS OWNERSHIP CORE COMPETENCIES Army Quality “Trident” • Independence • Materiel Release • Safety • Test Readiness • Process Improvement • Performance Specifications • Process Ownership • Quality in Contract Development, Award & Administration • Life Cycle Quality for Materiel Acquisition • Quality Information/Data Exchange • Core Competencies • Training • Performance Standards • Breeding Ground for “Q Think” Product Verification Acquisition Quality Assurance Fielded Systems Quality Assurance Quality/Reliability Engineering Software Quality Engineering Standardization System Safety

  8. Current Status of Army Quality • Subset of Systems Engineering/RD&A within DA & HQ AMC • Increasing Reliance Upon Sub-Commands • Resources Limited • De-Centralization in Several Commodity Areas • Quality Professionals Managed by PEOs/PMs • Functional Integrity/Core Competencies in Jeopardy • Limited Communication Across the Army Quality Community • The Acquisition Community is Reorganizing

  9. The Strategic AQF End-State • A Virtual, Seamless Corporate Quality Structure Across the Army • An Integrated Quality Business Environment • The Premier Source for Developing & Maintaining Core Competencies for Quality • The Single POC for Quality Need Army Quality … Think AQF!!

  10. The Tactical AQF End-State • All Sub-Commands Working as a Single Quality Organization • Management Hierarchy w/Business Goals & Metrics • Quality Source for All DA & AMC Customers • SPIs for Army Quality • Standardized Quality Core Competencies • Integrated Databases • AQF Liaison at HQ AMC • Single AQF POC to HQ AMC … and DA? • Proactive Customer Support • AQF Intelligence Gathering

  11. AQF Roadmap Solution Set #1: Internal Quality Management STRONG TOOLKITS Solution Set #2: Integrated Quality Supplier Management ISO SIX SIGMA Q21 CMMI

  12. AQF Roadmap (continued) • Using Commercial Toolkit for an Integrated AMC-wide (Internal) Quality Management Model • ISO 9001:2000 /AS9100/QS9000 • Capability Maturity Model - Integrated (CMMI) • Six Sigma • Transformation to Integrated Quality Supplier Management (IQSM) – Q21 • (CP)2 Integration • Partnerships w/ Gov’t & Commercial Sources • Use of PPIMS and other Related Data

  13. AMC Contractor Performance Certification Program, (CP)2 • AMC - Supplier Partnership Initiative • 2nd Party Assessment Program • ISO 9000:1994, Supplemented • Promotes World Class Quality Practices, Continuous Improvement & Customer Satisfaction • Pockets of Success • Changing Environment Mandates Evolution • Commercial Registration and Assessments • ISO 9000:2000 • Army Risk-Based Business Model

  14. Army Q 21 Objective Force Transformation Quality Roadmap Skilled Suppliers (Ultra/AdvancedQuality) Robust Designs & High-Quality Products Ultra-RAM-D Systems Reduced Logistics Footprint Light Response w/ Heavy Lethality at Reduced Life Cycle Cost

  15. The Challenge Zero Failures in 7-Day High Tempo Combat Pulse w/o Access to Maintenance, Support or Re-Supply Change Current Failure & Repair Paradigm The Roadmap Design-In High Reliability Design for Modularity Physics of Failure Predictive Engineering Adopt Lessons Learned & Best Practices Understand & Apply Advanced Aging and Wear Theories The Goals Eliminate Unanticipated Failures & Battlefield Maintenance Reduce Logistics Support Advance Inherent Reliabilities Leap-Ahead Diagnostic/ Prognostic Technologies Ultra-ReliabilityA New Paradigm for Advanced System Quality Today’s Environment: • World’s Best Combat Systems • Frequent Major System Failures • ~ 46% Failure Rate for 3-Day Combat Pulse The Strategy: • Supportive Infrastructure & Policy • Investment in Technologies & Techniques • Elevate Status of RAM Engineering • Vigorously Apply Basic & Advanced Tools • Predict, Monitor and Manage Ultra-Reliability

  16. Army Q21 Vision Supplier-centric Management assuring Battlespace Superiority

  17. Today’s Acquisition Realities • DoD Excellence • Performance Contracting • Supplier Empowerment • Use of COTS • Systems Contracting • Set-Asides and HUBZones • Monopolies/Oligopolies • Mergers & Acquisitions • Shrinking Market Shares • DMSMS

  18. Army Q21 Mission Develop and deploy an integrated quality supplier management program, providing the acquisition community with contemporary business processes through the adoption of commercial and public sector best practices

  19. Army Q21 • An Integrated Quality Supplier Management (IQSM) Initiative Supporting the Army’s Transformation and Beyond • Proactive Risk Management Program Focused on Objective Force (OF) Systems and Technologies • Founded Upon Gov’t & Industry Partnerships using Best Commercial Practices • Managed by the AQF, focused on Minimizing Life Cycle Cost of Poor Quality (LCCoPQ) • Using Analytical Toolkits (e.g. 6-Sigma) • Resulting in: • High-Quality, Ultra-RAM-D Systems • Reduced OF Logistics Footprint and Associated O&S Costs

  20. Army Q21 is “Big Q” Total Quality • Customer-Focused Management • Supplier-Sensitive Management • Life Cycle Management • Risk-Based Management • Performance-Based Management • Objective, Quantitative Management • Integrated Stakeholder Management • Integrated Product & Process Management … it is Not Just Inspections and Audits!!

  21. Pre-Acquisition Solicitation Contract Administration Army Q21 Model Re-Active IQSM Pro-Active IQSM K • Collect Past Performance Information (PPI) • Benchmark Gov’t & Commercial Practices • Develop QMS Partnerships • Conduct Roadshows • Risk-Based Source Selection Model(s) • PPI • QMS Maturity • Sub-Tier Value • Cost, Schedule & Technology • Gov’t & Commercial Data • Risk-Based Administrative Model(s) • Source Selection Rating(s) • Cost, Schedule & Technology • Prime vs Sub-Tier • Leveraging

  22. Army (CP)2 QSL PPIMS Best Value Commercial ISO QS/AS 6-Sigma CMMI Q21: Integrated Quality Supplier Management for the 21st Century • Customer-Focused • Supplier-Sensitive • Risk-Based • Performance-Based • Objective • Quantitative Q21 DoD/Federal Q21 = f(Quality & Past Performance)

  23. Army Q21 – A Quality, Acquisition Center & PM Partnership • Quality/Product Engineering • Benchmark Models • Perform Model Assessments • Quality Ratings • Acquisition Center • Maintain Past Performance Information • Cost, Schedule & Performance Ratings • PMs • Customer Satisfaction Information • Contractor Report Cards

  24. HQ AMC Endorses AQF Strategic Plan • HQ AMC Quality Champion: • Expressed Reservations with the De-centralized Quality Function in Several Commodity Areas • Enthusiastically Embraced and Pledged Support to the AQF and Tasked the AQF to Present their Strategic Plan to Sub-Commands and AMC Command Group • Will Facilitate Discussions with DA • Supports Establishment of an AQF Liaison within HQ AMC

  25. Take-Aways • HQ AMC has Endorsed the AQF’s Strategic Plan • The AQF will Look to Develop Analytical and Acquisition Toolkits in Support of: • Integrated Quality Supplier Management • Internal Quality Process Improvement • The AQF will ID and Benchmark Gov’t and Commercial Best Practices • The AQF will Seek Partnerships and Opportunities for Leveraging Resources The Army is Looking for a Few, Good Partners!!

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