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Hotel and Motel Operations

Hotel and Motel Operations. Chapter Ten. Hotel Operations Can Include . Room department Staff and support activities Food and beverage department Miscellaneous hotel operations . Comparison of Typical Departmental Incomes . Rooms department—70 percent or more

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Hotel and Motel Operations

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  1. Hotel and Motel Operations Chapter Ten

  2. Hotel Operations Can Include • Room department • Staff and support activities • Food and beverage department • Miscellaneous hotel operations

  3. Comparison of Typical Departmental Incomes • Rooms department—70 percent or more • Food and beverage department—15 to 20 percent

  4. Steps in the Night Audit Process Add • Yesterday’s closing balance owed by guests to the hotel Subtract • Payments received today against accounts Add • All charges made today to guest accounts Equals • Today’s closing balance of accounts owed by hotel guests

  5. Key Operating Ratios Occupancy percentage = Rooms sold ÷ Total rooms available Average rate = Dollar sales ÷ Number of rooms sold

  6. Key Operating Ratios Number of guests per occupied room = Number of guests ÷ Number of occupied rooms Average rooms cleaned per maid day = Number of rooms occupied ÷ Number of eight-hour maid shifts

  7. Career Entry Points • Front office • Accounting • Sales and marketing • Food and beverage

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