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INDUSTRY CO-CHAIR DALE MILLER

Workgroup # 120 Communicating Entry Requirements/ In-Home Delivery Dates Solutions/ Seasonality Impacts. INDUSTRY CO-CHAIR DALE MILLER. POSTAL CO-CHAIR CHRIS ORONZIO. MTAC # 120. Outline of Final Report. Overview of Activities Achieving Desired Results Communicating CETs

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INDUSTRY CO-CHAIR DALE MILLER

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  1. Workgroup # 120Communicating Entry Requirements/In-Home Delivery Dates Solutions/Seasonality Impacts INDUSTRY CO-CHAIR DALE MILLER POSTAL CO-CHAIR CHRIS ORONZIO

  2. MTAC # 120 Outline of Final Report • Overview of Activities • Achieving Desired Results • Communicating CETs • Exploring Solutions for IHD mailings • Other Issues • Recommendations • Appendices

  3. MTAC # 120 Overview of Activities • Held 4 face-to-face meetings and 8 telecoms from January – November 2008 • Posted meeting notes and other information in MTAC Issue Tracking System (MITS) for MTAC 120 under “View Minutes”

  4. MTAC # 120 Achieving Desired Results • Workgroup responsible for 9 tasks • Define business needs of mailers who target messaging around IHD • Outline entry processes to achieve IHD • Communicate CET definition and requirements • Identify effects of seasonality on mail preparation, entry, service performance

  5. MTAC # 120 Communicating CETs • Destinating Standard Mail has national CET • Originating Standard Mail linked to Critical Acceptance Time and defined locally • CETs for other products were determined by local offices • Publish CETs for 500 major induction points

  6. MTAC # 120 Communicating CETs • Short Term Solution: post link in Mail Entry Support with CET spreadsheet • Long Term Solution: incorporate CETs in new website

  7. MTAC # 120 Exploring Solutions for IHD Mailings • Created new RIBBS link - Mail Entry Support • IHD Guidelines contains 3 tabs • Chart aligning 2-day and 3-day IHD requests for Standard Mail with destination entry • Delivery Color Codes • Destination entry of Periodicals and Package Services

  8. MTAC # 120 Other Issues in Final Report • Need for Consistent Delivery • Lack of standardization for IHD requests • Concerns about FAST constraints

  9. MTAC # 120 Recommendations 1. Incorporate CETS into new web-based customer interface created in Phase 3 of labeling list redesign 2. Consider development of new service around mailings with requested IHD

  10. MTAC # 120 Thank You, Work Group Members Todd Black Wanda Senne WK Chan Joe Schick Steve Colella John Sexton Debbie Cooper Kathy Siviter Nancy Cushman Ty Taylor Rich Domagala Phil Thompson Deborah Damore Ann Urban Erv Drewek Debbie Wood Rose Flanagan Debbie Bell Joy Franckowiak Tom Cook Paul Giampolo Sue Farris Charley Howard Susan Filosi Don Landis Jamie Gallagher Joyce McGarvy Susan Hawes Dale Miller Chris Oronzio

  11. MTAC # 120 QUESTIONS?

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