Spectrum Learning & Development Program

1. Spectrum Learning & Development Program A model to support Carleton University as a “Learning Organization” M. Hughson, Learning & Development Officer, HR. LearningAndDevelopment@carleton.ca

2. The Learning Organization … A place where …. • people continually expand their capacity to create the results they truly desire • where new and expansive patterns of thinking are nurtured • where collective aspiration is set free • where people are continually learning to see the whole together ~Peter Senge, The 5th Discipline …. sounds like a university

3. Spectrum Learning & Development Program • a comprehensive model of learning opportunities to address development needs throughout the employee life-cycle • building knowledge • developing competencies • reinforcing values

4. Overview: Spectrum Model

5. Roll-out of Initial Streams • Skill-building • Communications • Equipping • Foundation

6. The Spectrum Model • programs for all employees • programs to satisfy legislative obligations • pre-requisites & “house-keeping” • impart common cultural background • impart institutional knowledge • foster identification with Carleton

7. Foundation Programs • "On-board Carleton" (Building Community) • AODA (Modules 1,2,3) • Health & Safety Training for Supervisors • First Aid Emergency Level • First Aid CPR, Burns, Medical Conditions • Fire Safety • Radiation Safety • Transportation of Dangerous Goods • Workplace Hazard Material Information Systems (WHIMS) • Workplace Inspection Workplace - Specific Hazard CUSSP • Student Mental Health Initiative – Level I, II • Laboratory Safety Training • Equity & Human Rights for Faculty/Supervisors /Staff • Equity in the Classroom • Inclusive Curriculum • Working in an Inclusive Environment • RAD: Rape Defense System • Workplace Poison: Bullies at Work Respect in the Workplace • Workplace Violence & Harassment • Pre-Retirement Planning - Staff • Pre-Retirement Planning – Faculty • Office Ergonomics Assessment • Bill 168 • FIPPA • Service Excellence • programs for all employees • programs to satisfy legislative obligations • pre-requisites & “house-keeping” • impart common cultural background • impart institutional knowledge • foster identification with Carleton

8. Spectrum Model • baseline skills for future development & performance • personal awareness & development • computer & application skills

9. Equipping Programs • Understanding Me, Understanding You (MBTI) • Balancing Work and Life • Emotional Intelligence in the Workplace • Priority Setting • Workload & Time Management • Basic Communication Protocols • Organizing Your Workspace • Managing Your Career • Interview Skills • On-line computer instruction • Classroom computer instruction • baseline skills for future development & performance • personal awareness & development • computer & application skills

10. Spectrum Model • Skills to enhance effectiveness in work relationships and job performance • basic communication • advanced communication (Influence, Negotiation, Teamwork)

11. Communication Programs Fundamental Skills: • Interpersonal Effectiveness & Listening (IEL) • Communication Skills for Technical Professionals (Liveware) • Perfecting Your Presentation Skills • Designing Effective Meetings • Better Minute Taking • Effective Business Writing • Speaking Development Opportunities Advanced Skills*: • Giving & Receiving Feedback • Assertive Communication • Multi-Generational Issues in the Workplace • Influence Skills • Managing Conflict • Negotiation Skills * pre-requisite IEL or Liveware • basic interpersonal communication skills for effectiveness in work relationships and job performance • advanced communication skills (Influence, Negotiation, Teamwork) • client relationship/customer service

12. Spectrum Model • supervisory and team leadership skills • problem solving & analysis • project management • discrete building blocks

13. Skill-Building Programs • Management Skills for Admin. Assistants & Office Professionals • Benchmarking • Team Work • Interviewing Skills (for managers) • Critical Thinking & Problem Solving Skills • Client Relationship Management for Staff/Customer Service • EDC Programs • Facilitation Skills • Making the Transition from Co-Worker to Team Leader • Managing for Superior Results: Fundamentals of Supervision • Managing in a Unionized Environment • Managing Leave, Return to Work Processes, Duty to Accommodate,… • Effective Delegation • Project Management • Academic Leadership Programs • supervisory and team leadership skills • problem solving & analysis • project management • discrete building blocks

14. Spectrum Model • Management skills • people • finanacial, performance • program responsibilities • Exploring transition to senior roles

15. Spectrum Model • Leadership Development Program • under review; working group

16. Spectrum Model • Strategic outlook • Governance • Setting long-term direction

17. Spectrum Model Roll-out Roll-out begins with these streams

18. Spectrum Model Roll-out this stream next

19. Spectrum Model Roll-out subject of working group

20. Training Providers Variety of sources • On-campus expertise • Private companies • Other institutions • Companion programs • May change over time

21. Your Thoughts? • Questions? • Comments/feedback…. • Client Needs… Comments & inquiries: Mary Hughson, Learning & Development Officer, HR, x8685 mary_hughson@carleton.ca or LearningAndDevelopment@carelton.ca