1 / 20

The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA

The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?.

gage-bauer
Download Presentation

The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando

  2. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  3. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting is a combination of several City Departments- serving as a ONE stop for development

  4. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  5. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Key Managers to Know and Contact: Tim Johnson- Division Manager- 407.246.2075 Bob Pike- Building Official- 407.246.3306 Traci Parker- Customer Service Manager- 407.246.2803 Keith Grayson- Chief Engineering/Zoning Plan Review- 407.246.3234 Don Fields- Chief Building Plan Review- 407.246.2654 Jack Richardson, P.E.- Fire Protection Engineer- 407.246.3150 Donald Pittman- Inspections Services Manager- 407.246.2805 Roy Eden- Chief Building Inspector- 407.246.3551 Ron Terry- Chief Electrical Inspector- 407.246.3544 Olivia Boykin- Chief Engineering Inspector- 407.246.3223 Jennifer Moreau- Asst to the Division Manager- 407-246-3311 Thea Walker, Economic Development Coordinator- 407.246.2679 Sherita Polke- Client Relations Coordinator- 407.246.3273 Permitting Services is comprised of 80 staff, dedicated to Customer Service!

  6. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Applications increased by 8.5% from 2012 to 2013

  7. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Permits Issued increased by 23% from 2012to 2013

  8. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  9. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Inspections Increased by 42.3% from 2012 to 2013

  10. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  11. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting Services Division *Bi-Monthly Industry Update for the HBA

  12. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Customer Service is an action word for Permitting- Some of our key features include: • Plan Review for Residential- Five Days • Plan Review for Commercial- Fifteen Days (some projects may take longer) • On-line Payment of Permit Fees • On-Line Checklists • Pre submittal/Pre design meetings

  13. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We also have Community Educational Sessions- Some of the past topics include: • The Platting Summit • When Do I need a Permit? • Signs and Accessory Structures • Orlando Builds • Green Building • Solar Energy Presentation • Stucco Installation • Pools and Spas

  14. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. • There was a 40% increase in the number of applications received over the previous two years

  15. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. Visitors in the Lobby Increased by 11.2% from 2012 to 2013

  16. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In 2013- We increased our staff to keep pace with industry- • 5 New Permit Technicians • 1 Fire Plans Examiners • 4 Construction Inspectors • Currently adding additional staff to assist with the call volume

  17. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In 2013- We created an in-progress Roof Inspection • Only on Re-Roof Permits • Homeowners confidence is increase • Helps to prevent unlicensed activity, by checking the project before it is completed.

  18. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- We are launching a Pilot Appointment Program- • Assist with wait times • in the lobby • Individualized help for • Customers • No waiting • Ensures that applications • are complete • More to come……

  19. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- Economic Development Information System (EDIS) • We will have an RFP to replace • our current Tidemark System • The new system will include • Electronic Plan Review • Our current system is more • than 10 years old • More to come……

  20. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Questions?

More Related