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Performance Review. Before 3 rd anniversary. Chairman. Leo Liao. Real Premium & Sub company. Unit: Billion. GA. 96.2B. HP-10. 51.3B. 54.9B. DON-4. Jan. ~ May. 9.8B. CT-10. DN-4. HCM HN. 2008. 2009. 2010. 2011. PFYP. Unit: Million. Growth rate:. 1~6 WKM. 2010.
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Performance Review Before 3rd anniversary Chairman Leo Liao
Real Premium & Sub company Unit: Billion GA 96.2B HP-10 51.3B 54.9B DON-4 Jan. ~ May 9.8B CT-10 DN-4 HCM HN 2008 2009 2010 2011
PFYP Unit: Million Growth rate: 1~6 WKM 2010 2009 →2010 38% 2009 2010 →2011 160% 2008
Average PFYP • Cases & average PFYP 11,747 11,180 Case 7.1M 5.5M 5,455 3.4M 2009 2010 2011(~5)
CRD & RD & BM HN1 HN2 HCM1 HN3 HCM2 HN1 HN4 HCM3 HCM1 HN2 HCM2 HN3 • 6CRD/11RD • 65 BM 06/ 2011 • 6CRD/9RD • 44BM 12/ 2010 • 4CRD/5RD • 27BM 12/ 2009 2008 2011 2010 2009
Headcount Staff: 158 Full-time agent: 3,007 Part-time agents: 5,189 Staff: 154 Full-time agent: 2,354 Part-time agents: 5,757 Staff: 132 Full-time agent: 2,087 Part-time agents: 4,064 2009 2010 2011
We care… Staff/agents Service quality quality Run Forever Customer Financial satisfactory condition
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