Campus Dining

1. Campus Dining Cristiana German Dilpreet Rajania Joulie Thao Vanesa Barcenas Xylina Faller

2. Campus Dining Survey Question 1 • Do you eat in the dining hall? Why or why not? • 64% said yes– students do not cook and some are here all day • 36% said no– it is too expensive and there is not enough time • Students eat in the dining hall because it is convenient for them, while students that do not eat find that price is the main issue

3. Campus Dining Survey Question 2 • If you do not eat in the dining hall, then where do you eat? • 40% Bring a lunch • 16% Eat off campus • 44% Wait until I get home • 0% I always eat at the dining hall

4. Campus Dining Survey Question 3 • What do you like about the menu at the dining hall? • About half of the students surveyed said variety • The other half of students had a different opinion about the menu like that it was simple and organized

5. Campus Dining Survey Question 4 • What do you think about the menu price? • About 75% of the students said it was expensive. • Some said it was fair. • Most of the students said expensive are the students who eats at the dining, those who said it is fair are the ones who doesn’t eat at the dining, or hardly eats there.

6. Campus Dining Survey Question 5 • What would you like to add to the menu? • Seven students said nothing • Six students said Asian food • Four students said quick and cheap options

7. Campus Dining Survey Question 6 • Have you ever eaten something from the dining hall that you disliked? • 36% said yes • 64% said no

8. Campus Dining Survey Question 7 • When you order from the dining hall, do you usually buy the same thing? Why or why not? • 36% said yes– Students feel comfortable with what they know • 64% said no– Students like to try new things

9. Campus Dining Survey Question 8 • Have you heard of the meal plan? Do you know how much it costs? • 28% know of the meal plan and its price • 44% know of the meal plan but not the price • 0% do not know of the meal plan but know the price • 28% do not know of the meal plan nor its price • More students know about the meal plan but more do not know how much it costs

10. Campus Dining Survey Question 9 • How do you rate the quality of food and the prices? • Majority of the students rate the quality of food and prices as fair.

11. Campus Dining Survey Question 10 • How would you improve dining services? • Nine students would lower the price • Five students would not do anything • Four students would have more variety • A majority of the students would lower the price to improve dining while some would not change anything

12. Campus Dining Interview (Chartwells) • May you tell us a little bit about Chartwells? • A division of a campus group with a straight contract dining and go into a place knowing how many people they are feeding. • They’re also serving Google Company, Hospitals, Elementary Schools etc. • How many other campuses does Chartwells serve in California? Is there products you offer at other campuses that you don't offer here? Is there a possible chance that your company could bring them to our campus? • It’s union based environment. • Other campus offer Indian foods and not here at CSU Stan. • Trying to get Panda Express and Chinese foods.

13. Campus Dining Interview (Chartwells) • How many companies does Chartwells work for all together? • 6 Colleges that Chartwells is serving • Chartwells has 236 campus in California • 2 billion dollar company world wide • What makes Chartwells different from other dining services? • Not a “cookie cutter”- Every Chartwells will be different on their own campus. • Chartwells focus on their staff and their people. • They have a little of creating “freedom” and creating their own menu.

14. Campus Dining Interview (Menu) • How is the Menu Made? • Originally made by products that other campuses like • menus from other campuses are literally taken and changed • personally hire chefs of good quality and works with them too assure us great tasting food. • compare prices with local area restaurants to lower ours • can’t lower cost to much because chartwells has certain quality restrictions(produce, meat etc.)

15. Campus Dining Interview (Menu) • What process does it take change the menu? • currently trying to get Panda Express on campus but it its going to take about a year • variety is often added but the process always takes a long time • Is the menu ever expanded or reduced? Why? • There options are small because of the size of the small grill • They go to local restaurants to see what can be possible to make at our kitchens

16. Campus Dining Interview (Menu) • Is the Stanislaus dining menu going to have any future changes? • Add a yogurt/smoothie bar and Panda Express • Students according to the survey have also been wanting these, it shows he gets involved with what students think and want. • What policies does the company have to follow with the menu? • Certain quality of food needed, such as certain grades of meat/produce • Have to support school • All food service providers must follow strict guidelines as to how food is made and handled, as well as quality of the food.

17. Campus Dining Interview (Menu) • How do you establish menu prices? • Have to compare themselves to other businesses on market and compete with them • Need to be proud of what they are serving • Because they are serving a very specific audience, they can create quality products the customer will like. Just like restaurants do, they must also take into account how much ingredients will be bought, how many people will buy, and labor and location costs.

18. Campus Dining Interview (Menu) • How does Chartwells maintain the food quality and consistency? • Everything made by Chartwells is made fresh every day all the way down to the bread baked in there own bakery. Chartwells takes pride in quality which is the best way to maintain quality.

19. Campus Dining Interview (Taco Truck) • Has Chartwellshad a Taco Truck before? • Yes but it was removed from the university • What went wrong? • The location of the Taco Truck was very poorly chosen for it had been situated near the “MSR” building. • Could there be a possibility to bringing one back? • A local yogurt vendor called “vidavitale”  will be coming soon

20. Campus Dining Interview (Proposal) • Can a dollar menu be a plan to bring a CSU Stanislaus dining in the future? • The quality of the food served with a dollar menu is not a respectful amount and does not pass certain inspections that Chartwells has to go through. Also the company would not be able to look at their customers in the eye and tell them they they are serving them the best food possible. Chartwells prices are reasonable compared to Wing Stop across the street from campus there prices are cheaper and compared to the mall the prices are still lower. You get a way better quality becauase of the price you are paying. Chartwells does offer full health coverage to all their employees who some have been working with them for over 15 years. So because of the standards a dollar menu can not be brought to Stanislaus Dining Hall.

21. Overall Thoughts • From all the answers of the survey we got that the students who eats at the campus dining, says that the prices are expensive. Those who doesn’t eat there brings their own lunch or don’t have enough time. • From our interview with Scott Smith, we understand that Chartwells is a straight contact and it is a union based environment. We also learned that Scott is planning to change the menu and trying to add Panda Express and other restaurant, but it will at least take a year or two. Overall, Mr. Smith says that he compares their business prices with other markets and competing with them that’s why our prices at the dining is so high.