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How do we manage to get outstanding

How do we manage to get outstanding. What’s needed to be outstanding?. Outstanding leaders Outstanding managers Outstanding preparation Outstanding evidence. Outstanding leaders. One of our biggest strengths is the investment and support the provider gives us.

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How do we manage to get outstanding

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  1. How do we manage to get outstanding

  2. What’s needed to be outstanding? • Outstanding leaders • Outstanding managers • Outstanding preparation • Outstanding evidence

  3. Outstanding leaders One of our biggest strengths is the investment and support the provider gives us. Megan Tranter, Registered Manager, Thistle Hill Hall (Part of Debdale Specialist Care Ltd.) (Rated ‘outstanding’ in 2017)

  4. Well-led programme: develop registered managers into leaders • Available from autumn 2019, the Well-led programme is a leadership development programme for registered managers. • During the well-led programme, you’ll be supported through: • innovative thinking and learning • awareness of the impact of your leadership style • a clear understanding of what ‘well-led’ looks like • good practice real life examples • finding solutions to improve the quality of care • networking opportunities. www.skillsforcare.org.uk/well-led

  5. Outstanding managers The effective manager listens, responds, actions, supports, mentors and fully understands the individuals within the team, and applies his or her skills consistently in order to bring about harmony and effectiveness. Russell Leese, Director, Horizon Healthcare Homes Ltd. (Rated ‘outstanding’ in 2016)

  6. Registered Manager Membership www.skillsforcare.org.uk/membership

  7. Registered Manager Networks www.skillsforcare.org.uk/networks Provide opportunities to engage collectively with local stakeholders, for instance commissioners or CQC representatives Network meetings respond to the interests and needs of local managers; and focus on quality, leadership and learning and development

  8. Outstanding preparation Consult and compare your service with outstanding providers Regularly reflect on your own best practice Prepare everyone for interviews Have the evidence at hand Submit further evidence

  9. Good and outstanding care guide www.skillsforcare.org.uk/GO EachStep Blackburn was rated ‘outstanding’ by the CQC. The ‘Good and outstanding care’ guide was a massive help in getting us there. Phil Benson, Registered Manager, EachStep Blackburn (Part of Community Integrated Care)(Rated ‘outstanding’ in 2018)

  10. Outstanding evidence • Gather evidence from day one – start compiling new evidence form the day after your last inspection • Ensure staff and others that use or engage with your service know is going on so they can back up what is documented • Have the evidence at hand – ensure you know where it is for when inspectors arrive • Take the time to submit further evidence

  11. Learn from…

  12. Guide to improvement www.skillsforcare.org.uk/guidetoimprovement

  13. Recommended to help you manage to be outstanding • Registered Manager Membership • Well-led learning programme • Making your inspection count seminar • Good and outstanding care guide • Guide to improvement • Workforce Development Fund www.skillsforcare.org.uk

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