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EXCELLENCE EVERY DAY

EXCELLENCE EVERY DAY. Performing At The Highest Standards Every Day. Why Excellence?. Your Customer Your Manager Your Peers Yourself. Excellence or Nothing!. “Just Breathing His Air Sharing The Sun And Drinking His Water Make Us More Complete” New York Times, June 1, 2008.

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EXCELLENCE EVERY DAY

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  1. EXCELLENCE EVERY DAY Performing At The Highest Standards Every Day

  2. Why Excellence? Your Customer Your Manager Your Peers Yourself Excellence or Nothing!

  3. “Just Breathing His Air Sharing The Sun And Drinking His Water Make Us More Complete” New York Times, June 1, 2008

  4. The Excellence Myth

  5. Attitude of Inaptitude What do employees really say about the company? About you as a leader? What are the long term implications of the Attitude of Inaptitude?

  6. Global Benchmark Hot 5 EGA Study, 23,088 Participants, Strativity Group 2004 - 2007

  7. 17.2 Gaps Benchmark 31.0 13.2 Gaps Benchmark 35.9 Benchmark Experience Gap Analysis™ (EGA™)   Employee Customer Benchmark Responses 23088 62.3 56.5 39.3 31.3 30.1 29.2 43.3 65.1 EGA Study, 23,088 Participants, Strativity Group 2004 - 2007

  8. Redefining Excellence Judge by the recipient Everywhere Everyone Every time

  9. Redefining Excellence – Judge By The Recipient

  10. Making The Daily Choice ? Mediocrity Excellence Lack of decision is a form of a decision – You default to mediocrity

  11. What are the different interpretations of excellence in your organization?

  12. The Invitation to Excellence

  13. Managing Excellence – Servant Leadership Who’s Success Are Your Focused On, Your Employees or Yours?

  14. The Art of Asking Questions From an Answer Dispenser to a Chief Questioner

  15. The Questions we avoid… • Who are we - Information producers? • Can users consume all the information we produce? • Are they really using It? • What is the impact on the business? • Do they like it? • Do we promote change or postponed it? • Do we reinforce business processes or progress them to the next level?

  16. The Progress of Information

  17. Rethinking The “I”

  18. The Decision Process “Business are not investing in trying to figure out what they’ve done wrong. That’s not an accident. They don’t want to know” Daniel Kahneman– Nobel Prize Economist

  19. Redesigning The Decision Process The New Role Of Information

  20. How Well Do You Sell? • Why should I care? • So What? • What is in it for me? • What do I have to change in my routine? • How does it threaten me? • How to use it?

  21. The New Role Of Information

  22. Require Multi Source Information What If? Why Not? How can I tap new growth opportunities? How Disruptive Are Your Questions? DGREE OF USEFULNESS/IMPACT How can I generate more business? How can I improve efficiency? The Greater The Question Abstraction The More potentially Disruptive it will be What else do I know? DEGREE OF DISRUPTION

  23. CI2O - Chief Information2 Innovation • Focus on the value adding Users – Not the masses • Redesign the decision process • Provide Information Innovators as support to functions • The Chief Questioners • Own multi source information • Sell value of Intelligent Decisions • Develop tools to analyze multi source information • Develop tools to brainstorm and ask questions • Leverage cross functional position • Facilitate innovation through information across all functions • Assume the role of a Change Accelerator

  24. Stay Legends Once in a life time Special place Rare event Consistency At Par Meet Expectations My Achievement Inaptitude Task Orders from above Top down Manage Processes Manager-controlled Indifferent to results Controlled Performance Routine Customer Shift Everyone Every day Every place Many events Excellence Above and Beyond Beat Expectations Judged by the Recipient I know I can Masterpiece Initiatives from the bottom Bottom up Nurture Common sense Employee Initiated Pride in results Creative Performance Daily Choice A Person like me

  25. Books Available by Lior Arussy

  26. Let your experience begin ... Strativity Group, Inc. is a global research and consulting firm creating lasting, profitable customer experiences and relationships for organizations worldwide. Lior@Strativity.com

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