Management of Alcohol Policies Program (MAPP)

1. Management of Alcohol Policies Program (MAPP) Responsible Vendor and Alcohol Management Programs Tom Montoya, Chief of Enforcement Wyoming Liquor Division MAPP Program

2. MAPP Program Content • PowerPoint Presentation • Door and POS Signage • Alcohol and Tobacco Age Verification Calendars • 50 State ID Checking Guide • Wyoming Alcohol Beverage Control Laws (Title 12) and local ordinances • Wyoming Alcohol Awareness Video • Retailer Policy and Procedure Template MAPP Program

3. Door Signage • Affix door sign to front door of business • Customers know they must be 21 to enter business • Customers prepared to show ID if they appear to be less than 30 years of age MAPP Program

4. POS Signage • Utilize counter mats • Seller/Servers • Check for acceptable ID • Verify customer is 21 • Customers • Know to have Driver’s License ready MAPP Program

5. Age Verification Calendars • Quick and easy reference for the date customers can legally purchase alcohol • Fewer mistakes • Cheap insurance? MAPP Program

6. ID Checking Guide • Has all 50 States driver’s licenses • Shows current and past licenses • Shows Canada driver’s licenses • State Identification cards (only WY is acceptable) • Federal and Military IDs MAPP Program

7. Wyoming Alcohol Beverage Control Laws • Title 12 “THE LAW” for all servers/sellers of alcohol • Highlight specific statutes that relate to your establishment • Know LOCAL ORDINANCES • Rules and Regulations • 12-2-301(b) • Call WLD with questions or concerns MAPP Program

8. Wyoming Alcohol Awareness Video • 13 minute video • Basic rules and regulations for alcohol service • ID Checking Procedures • Incorporate in your employee training • First item a new employee should see MAPP Program

9. HOUSE POLICIES • What are house policies and why are they important? • Entire staff commitment including owners, managers, and staff. • What should be included in house policies? MAPP Program

10. HOUSE POLICY TOPICS • AGE IDENTIFICATION • UNDERAGE FREQUENTING • VISIBLE INTOXICATION • ALTERNATIVE TRANSPORTATION • FOOD SERVICE • SERVING PRACTICES • DOCUMENTATION MAPP Program

11. Essential elements of a well written House Policy • What are they supposed to do? • Who is supposed to do it? • When are they supposed to do it? • Where do they get help? • What are the incentives/consequences for following or not following house policies? • How will you inform your staff about this policy? • How will you inform the public about this policy? MAPP Program

12. AGE IDENTIFICATION • ID checking procedures • F.E.A.R. • Develop consistent procedures • Disseminate procedures to all employees through onsite training • Know valid forms of ID • Use self-compliance checks to test system • Rewards and consequences MAPP Program

13. F.E.A.R. Method of Carding • Feel • Examine • Ask • Return MAPP Program

14. Valid Forms of ID • A motor vehicle driver’s license issued by any state, territory of the United States, the District of Columbia, the Commonwealth of Puerto Rico or by an official government agency of Canada or Mexico; • A permanent resident card issued by the United States citizenship and immigration services (green card); • An identification card issued to a member of the armed forces; • An internationally accepted passport document with discernable date of birth and photograph • An identification card issued by the Wyoming Department of Transportation; or • An identification card issued by the Eastern Shoshone or Northern Arapahoe Tribes of Wyoming. • Proof that a licensee or his employee or agent demanded, was shown and acted in reasonable reliance upon the information contained in any one (1) of the above documents as identification is a defense to any criminal prosecution or action for the suspension or revocation of a license. MAPP Program

15. UNDERAGE FREQUENTING • Keep underage persons out to the maximum extent possible • Allowing underage patrons invites attempted consumption • Allowing underage patrons invites conflict between servers and family and friends of the underage person MAPP Program

16. UNDERAGE FREQUENTING • W.S.12-8-301(a) No person who has legally provided alcoholic liquor or malt beverage to any other person is liable for damages caused by the intoxication of the other person. • Key term: LEGALLY • Serving someone who is underage is NOT LEGAL. MAPP Program

17. UNDERAGE FREQUENTING • W.S.12-8-301(d) For purposes of this section “licensee” is as defined in W.S.12-1-101(a)(viii) and includes the licensee’s employee or employees. • If anyone employed by the licensee provides alcoholic liquor or malt beverage to an underage person and that underage person causes damage or death the licensee is responsible under the law. • W.S.12-8-301(a) No longer applies. MAPP Program

18. VISIBLE INTOXICATION • Observe your patrons • Back servers but don’t rely on them to use their best judgment in all cases • Know the signs of intoxication • Poor coordination • Slurred speech • Poor judgment MAPP Program

19. VISIBLE INTOXICATION • Statute was not unconstitutional. W.S.12-8-301 did not infringe upon the fundamental right of access to the courts established by the Wyoming constitution or upon any other fundamental interest, including equal protection of the law, by creating a cause of action against persons who illegally sold or served alcohol to people who caused injuries, while not recognizing the same cause of action against persons who legally sold or served alcohol. Greenwalt v. Ram Rest. Corp. • Wyoming Supreme Court decision (Wyo. 2003). 3 to 2 MAPP Program

20. ALTERNATIVE TRANSPORTATION • Provide or arrange for alternative transportation for intoxicated patrons to the maximum extent possible • Attempt to keep intoxicated patrons from driving away • Watch patrons and staff to prevent over service and intoxication in the first place MAPP Program

21. FOOD SERVICE • Serve food if possible to slow down alcohol absorption • Offer high-protein or fatty foods such as meats and cheeses which slow absorption of alcohol • Avoid salty, crunchy items because they cause patrons to drink more MAPP Program

22. SERVING PRACTICES • DO NOT STACK DRINKS • Use symbols such as tokens, receipts or shot glasses to indicate purchases • Track number of drinks, especially in a relatively short period of time • Attempt to serve a group or table at a time not a patron at a time MAPP Program

23. DOCUMENTATION • DOCUMENT ANY EXTRAORDINARY OCCURANCE • DOCUMENT THE OCCURANCE FULLY • WHO • WHAT • WHERE • WHEN • WITNESSES • GET LOCAL LAW ENFORCEMENT INVOLVED WHEN NECESSARY • DOCUMENT EVERY DAY • IF NOTHING HAPPENED SAY (NOTHING HAPPENED) • DOCUMENT CONSISTANTLY (USE FORM) MAPP Program

24. MAPP Model House Liquor Policy Manual • Take it home and use it • Modify to suit your establishment • Add policies • Subtract policies • Use it for training • Employee Responsibility Statement • Incident log MAPP Program

25. Establishment Policies & Procedures • Employee Responsibility Statement • Have employee read and sign • Put a copy in the employee’s personnel file MAPP Program

26. MAPP Program

27. Management of Alcohol Policies Program (MAPP) Responsible Vendor and Alcohol Management Programs Tom Montoya, Chief of Enforcement Wyoming Liquor Division MAPP Program