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Competitor Analysis. Competition. The analysis comprises 30 possible competitors offering Social Media Marketing (Channel Management):. Revinate Virtue Collective Intellect Meltwater Buzz Radian6 Shoutlet Direct Message Lab Objective Marketer Wildfire Interactive
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Competition The analysis comprises 30 possible competitors offering Social Media Marketing (Channel Management): • Revinate • Virtue • Collective Intellect • Meltwater Buzz • Radian6 • Shoutlet • Direct Message Lab • Objective Marketer • Wildfire Interactive • StrongMail Social Studio • Sprout Social • SpredFast • Syncapse • Crowd Factory • Awareness • @this Moment • Sendible • Postling • HootSuite • Seesmic • Argyle Social
Executive Summary The most common functionalities and services offered are the following: • The tools included in the list do all support multichannel, one-click publishing from a central dashboard. • This central dashboard allows direct response to posts. • The most common channels are: • Facebook • Twitter • Google+ • YouTube • RSSFeeds • Podcast Feeds • Web Apps • LinkedIn • Flickr • Slideshare • Blogs • WordPress • Tumblr • Foursquare
Executive Summary cont. • The majority of tools offers a scheduling function/Calendar. • Many providers support an Analytics function. The most common types of analytics are: • Reach • Sentiment • Fan growth • Response rate • Conversion • Individual KPIs • ROI • Peaks & valleys in content activity • Monitoring of own brand & competition • It is also common to provide Workflow Management. • Some tools can be accessed from mobile apps (iPhone, iPad, Android,…) and web apps.
Tourism Focus: REVINATE Designed to specifically meet the unique needs of the hospitality industry • Facebook: All content can be managed on your Page, performance tracked over time, and detailed analytics about your followers and reach are provided. • Comprehensive Reviews Dashboard: Reading & respond to all online reviews in one place. Easily sort by review site, date, or sentiment. • Sentiment Analysis: See the guest sentiment attributed to your property, your competitors’ properties, or just about any category, service, amenity or problem. • Workflow Management Tools • Daily, Weekly and Real-Time Alerts: For new reviews, when people use services like foursquare to ‘check in’ to your venue, when you receive social media mentions. • Social Media Monitoring: Uncover what people are saying about your hotel, restaurant, bar, spa or any other facility. Prioritize engagement by Kloutscore. • Social Buzz: Publish your favorite reviews to your Web site and Facebook page to ensure that prospective guests have all the data they need to book directly with you. • Tweet Concierge: Easily engage on Twitter and Facebook with Revinate’s custom, fully-integrated Twitter client. • Foursquare: Monitor your venues, connect with foursquare users, create specials to drive ancillary revenue, reward loyalty, surprise guests that ‘check-in’ to your property.
Tourism Focus: REVINATE Core Features: • Intuitive and easy to use • Global Review Coverage • Restaurant Accounts • Critical Business & Competitive Intelligence • Highest Data Quality and Performance • Unlimited Users (for no additional charge) • World-Class Service and Support • Certified by TripAdvisor Pricing: The pricing is based on the individual economic situation of the customer. The fee is based on the number of hotel rooms and ADR. The fee can be 1-3 ADR/month. Customers: Hyatt, Intercontinental, Kempinski, Sofitel, Best Western (amongst others).