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Value for money – Metrics / practicalities

Value for money – Metrics / practicalities. Mark Stuart 28 March 2012. VFM - catch phrases. “Achieving our business plan objectives in the most cost effective way” “Doing the right things in the right way for the right price”. VFM exercise.

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Value for money – Metrics / practicalities

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  1. Value for money – Metrics / practicalities Mark Stuart 28 March 2012

  2. VFM - catch phrases “Achieving our business plan objectives in the most cost effective way” “Doing the right things in the right way for the right price”

  3. VFM exercise • Are the three triangle points correct? Should there be four etc? • Which areas/services should smalls compare in this way? Two groups Housing management / maintenance • How should we measure cost? Is it staff costs or should it include something else and if so what? • How should we measure quality/performance..is it a basket of indicators? Which ones? New ones? • How should we / can we measure satisfaction with the service provided? How do we deal with expectation changes?

  4. VFM – practical ideas • VFM log. Real ideas from real people that make a real difference. • I would like a Skills & Projects searchable database that we could add to.

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