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Quality Reviews for Damage Prevention

Quality Reviews for Damage Prevention. Dirk Dunham Senior Engineer, Gas Regulation and Compliance DIRK.DUNHAM@cmsenergy.com 269-337-2267 February 13, 2013. Consumers Energy Overview. Number of Gas Customers ~ 1.7 million Transmission & Storage Main ~ 2415 miles Distribution Main

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Quality Reviews for Damage Prevention

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  1. Quality Reviews for Damage Prevention Dirk Dunham Senior Engineer, Gas Regulation and Compliance DIRK.DUNHAM@cmsenergy.com 269-337-2267 February 13, 2013

  2. Consumers Energy Overview • Number of Gas Customers • ~ 1.7 million • Transmission & Storage Main • ~ 2415 miles • Distribution Main • ~ 26,225 miles • 2011 Annual Gas Deliveries • 337 bcf • Number of Employees • ~ 7500 • Number of Gas Employees • ~ 2350 1

  3. Volume of Staking Requests

  4. Consumers Energy Damage Rate

  5. Damage Prevention

  6. Quality Indicators • Public Awareness • Survey Results • Damages Due to No Call to 811 • Attendance at Local Damage Prevention Association (DPA) meetings

  7. Survey Results • Surveys are coordinated between MISS DIG and other utilities within state to obtain statewide perspective • Results are used to target geographic areas and measure effectiveness of various methods • i

  8. Public Awareness

  9. Damage Prevention Association Meetings Map of DPA Territories • Capitol Area DPA (Lansing) • Southwest DPA (Kalamazoo) • Mid-Michigan DPA (Mt Pleasant) • Ottawa – Kent DPA (Grand Rapids) • Muskegon DPA • Genesee – Lapeer DPA (Flint) • Oakland County DPA • Macomb County DPA • Wayne County DPA • Livingston – Washtenaw DPA • Southeast Michigan DPA (Monroe)

  10. Quality Indicators • Staking • Timeliness • Damages Due to Staking Error • QA of Staking • Quantity of AOCs • High Pressure Notifications

  11. Timeliness of Staking • “Timeliness” is based on arrival time • Results are tabulated each week • Statewide • Local headquarters • Statewide AND local targets must be met • Severe consequences for missed target in three consecutive weeks • Detail for late tics are compiled

  12. Staking Timeliness Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\timeliness.pdf

  13. Late Ticket Detail Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\late_tic_detail.xlsx

  14. Damages Due to Staking Error • Michigan’s Public Act 53 (MISS DIG Law) requires that excavator’s hand expose marked facilities to determine precise location

  15. Quality Assurance of Staking • QA checks across state completed by local field offices • Check for timeliness • Check for general accuracy • Contractor has internal QA process

  16. Quality Indicators • Post Excavation • Timely Review of Facility Damage Reports • Completion of Follow Up Contacts with Multiple Damagers

  17. Measures for Consumers Energy Supervisors • Damages per 1000 Staking Requests • Staking Timeliness • Completion of QA Audits • Timely Review of Facility Damage Reports • Completion of Follow Up Contacts with Multiple Damagers • Participation in Damage Prevention Associations

  18. Measures for Staking Contractor • Timeliness of Staking • At Fault Damages (staking error) • Operator Qualification (OQ) Compliance • Participation in Damage Prevention Associations • Notifications of Digs Near High Pressure Mains • “Bogus” Reports of Abnormal Operating Conditions (AOCs)

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