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1. 1 1/2/2007 THE MEANINGS & DIMENSIONS OF CULTURE
2. 2 1/2/2007 MUSTANG JEANS (MANAGERS HOT SEAT)
3. 3 1/2/2007 GROUP DISCUSSION How effective was Michaels new approach to the situation?
What specific things should Michael have done to bring about a successful resolution to the situation?
How well did Michael handle this situation? What could or should have been done differently?
Throughout the interchange between Michael and the Japanese manager, what do you think went through the mind of the latter?
4. 4 1/2/2007 How Cultures Affect Management Approaches Centralized Decision Making
Risk Averse
Individual Rewards
Informal Procedures
High Organizational Loyalty
Co-operation Encouraged Decentralized Decision Making
Risk Seeking
Group Rewards
Low Organizational Loyalty
Competition Encouraged
5. 5 1/2/2007 THEORETICAL PERSPECTIVES HOFSTEDES VALUE SURVEY MODEL
TROMPENAARS CULTURAL DIMENSIONS
RONEN & SHENKARS COUNTRY CLUSTERS
THE GLOBE STUDY
6. 6 1/2/2007 Hofstedes Dimensions of Culture Power Distance (Large or Small)
The extent to which less powerful members of institutions accept that power is distributed unequally
Large (Mexico, South Korea, India)
blindly obey order of superiors
hierarchical organizational structure
Small (U.S., Denmark, Canada)
decentralized decision making
flat organizational structures
7. 7 1/2/2007 Power Distance Index
8. 8 1/2/2007 Uncertainty Avoidance (High or Low)
The extent to which people feel threatened by ambiguous situations
High( Germany, Japan, Spain)
high need for security
strong beliefs in experts
Low (Denmark, UK)
willing to accept risks
less structuring of activities
9. 9 1/2/2007 Uncertainty Avoidance Index
10. 10 1/2/2007
11. 11 1/2/2007 Individualism Index
12. 12 1/2/2007
13. 13 1/2/2007 Masculinity Index
14. 14 1/2/2007 COUNTRY EXAMPLES NEW ZEALAND - INDIVIDUALISTIC, LOW UNCERTAINTY, EQUALITY & MALE VALUES
ITALY - INDIVIDUALISTIC, LOW UNCERTAINTY, & EQUALITY (QUALIFIED) AND MALE VALUES
SINGAPORE - COLLECTIVIST, HIGH UNCERTAINTY, LOW MASCULINITY, RELATIVELY HIGH POWER DISTANCE
JAPAN - COLLECTIVIST, HIGH UNCERTAINTY AVOIDANCE & MASCULINITY, RELATIVELY HIGH POWER DISTANCE
15. 15 1/2/2007 Hofstede - Caution! Assumes one-to-one relationship between culture and the nation-state
Note that many nation-states contain various cultures (often extremely different from each other).
The research may have been culturally bound.
Survey respondents were from a single industry (computer) and a single company (IBM).
16. 16 1/2/2007 APPLYING TO MANAGEMENT PROCESSES PLANNING & DECISION-MAKING - individualism & collectivism?
STRUCTURING & ORGANIZING - high or low uncertainty avoidance?
STAFFING & DIRECTING - masculinity & femininity?
COMMUNICATING & CONTROLLING - power distance?
17. 17 1/2/2007
18. 18 1/2/2007
19. 19 1/2/2007
20. 20 1/2/2007 Time
Past or Present-Oriented Vs. Future-Oriented
Past or present-oriented : emphasize the history and tradition of the culture
Venezuela, Indonesia, and Spain
Future-oriented: emphasize the opportunities and limitless scope
that any agreement can have
U. S., Italy, and Germany
21. 21 1/2/2007
22. 22 1/2/2007
23. 23 1/2/2007
24. 24 1/2/2007 EURO DISNEYLAND
25. 25 1/2/2007 CASE QUESTIONS: 4 GROUPS (EACH ANSWERING ONE) Using Hofstedes four cultural dimensions as a point of reference, what are some of the main cultural differences between the US & France?
In what way has Trompenaarss research helped explain cultural differences between the US & France?
In managing its Euro Disneyland operations, what are three mistakes that the company made? Explain.
Based on its experience, what are the three lessons the company should have learned about how to deal with diversity? Describe each.
26. 26 1/2/2007 COUNTRY CLUSTERS
STUDY BY SIMCHA RONEN & ODED SHENKAR
DEVELOPED CLUSTERS OF COUNTRIES STUDIED
COUNTRIES WITHIN A CLUSTER ARE CONSIDERED SIMILAR WITH REGARD TO THEIR CULTURAL VALUES
CLUSTERS ARRANGED IN APPROXIMATE ORDER OF CLUSTER SIMILARITY
27. 27 1/2/2007 A Synthesis of Country Cultures
28. 28 1/2/2007 GLOBE PROJECT: JUST COMPLETED Built on previous work of Hofstede and Ronen & Shenkar especially Hofstede
6 of their 9 dimensions are from Hofstede
Focus on leadership goal was to develop an empirically based theory to describe, understand & predict the impact of specific cultural variables upon leadership & organizational processes
Large study 170 scholars with a sample of 17,000 managers in three industries located in many countries
29. 29 1/2/2007 CULTURE & COMPETITIVE ADVANTAGE VALUE SYSTEMS & NORMS OF A COUNTRY INFLUENCE THE COSTS OF DOING BUSINESS IN THAT COUNTRY.
INFLUENCES WHICH COUNTRIES WILL BE THE MOST VIABLE COMPETITORS
IMPLICATIONS FOR THE CHOICE OF COUNTRIES IN WHICH TO LOCATE PRODUCTION & DO BUSINESS
30. 30 1/2/2007 ASSIGNMENT FOR 6/2/2007 TOPIC: Managing across Cultures
Cross-Cultural Conflicts in the Corning-Vitro Joint Venture: read the case (pp. 211-215) & the simulation (pp. 553-556)
31. 31 1/2/2007 PROCEDURE Read both case & simulation pages prior to class
Divide the class into four groups: Vitro (supports keeping JVs), Vitro (against keeping JVs), Corning (supports keeping JVs), Corning (against keeping JVs)
At the beginning of class, the Vitro and Corning groups will meet separately to decide whether or not the joint venture should be kept or dissolved (must be a collective decision) 30 minutes
Also need to formulate a position to bring forward to the partner
Then two representatives from each side meet to inform the other of their decision, state their position, and come to a decision be sure to reflect cultural differences between the Mexican & U.S. cultures in your negotiation 15 minutes
Wrap-up & general discussion of managing in different cultures