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Appropriate Communication

Appropriate Communication. Unit 1, Using ICT to Present Information. Communication needs. Let a friend know you’ll be an hour late tonight Phone Text Call a business meeting for next week Email Memo Letter Explain to senior management the need for setting up a new department Report.

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Appropriate Communication

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  1. Appropriate Communication Unit 1, Using ICT to Present Information

  2. Communication needs • Let a friend know you’ll be an hour late tonight • Phone • Text • Call a business meeting for next week • Email • Memo • Letter • Explain to senior management the need for setting up a new department • Report Appropriate communication Presentation Unit1

  3. Communication language with friends • Phone a friend • Informal talk • Personal comments • Text a friend • Informal writing • Abbreviations Appropriate communication Presentation Unit1

  4. Communication language in business • Email business colleagues • Less formal writing • Netiquette • Memo or letter to business colleagues • Formal writing • Report to management • Formal writing • Contents page • Summaries • Appendix Appropriate communication Presentation Unit1

  5. Communication Styles Worksheet Unit1 Appropriate communication Presentation Unit1

  6. Specialist tools • Specialist tools can assist production of documents suitable for the intended audience. These include: • Thesaurus • Grammar checker • Writing style • Readability tests Appropriate communication Presentation Unit1

  7. Exercise:Readability tests Appropriate communication Presentation Unit1

  8. Meeting the user need • Format and structure • Writing style • Language Appropriate communication Presentation Unit1

  9. Netiquette • Text smilies • Smilie graphics • Acronyms • bfn (means bye for now) • SHOUTING • Subject field must be completed Appropriate communication Presentation Unit1

  10. Worksheet:Netiquette Appropriate communication Presentation Unit1

  11. On-line exercise • Time to revise today’s lesson Appropriate communication Presentation Unit1

  12. Summary • Communication needs • Communication language • Friends • Business • Specialist tools • Meeting the user need • Netiquette Appropriate communication Presentation Unit1

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