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Arriva In South East Northumberland

Arriva In South East Northumberland. Service Changes 23 rd March 2014. Major improvements to journey times for journeys from Blyth to Newcastle following customer comments New super-fast peak time Service X30 Services X4 and X5 routes streamlined within Tyne and Wear Service 471 Amble Links

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Arriva In South East Northumberland

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  1. ArrivaIn South East Northumberland

  2. Service Changes 23rd March 2014 • Major improvements to journey times for journeys from Blyth to Newcastle following customer comments • New super-fast peak time Service X30 • Services X4 and X5 routes streamlined within Tyne and Wear • Service 471 Amble Links • Experimental town service discontinued following trial period • Only one passenger on average per day • Consultation with local members and council officers throughout the process

  3. Service Changes 23rd March 2014 • Later buses on Service 1 between Blyth and Ashington (replaces X5 Blyth – Bebside) • Punctuality improvements to Service 1, Blyth to Ashington and Service 2, Blyth to Morpeth • Adjustments to running times at peak times reflecting changed traffic conditions

  4. Service revisions under discussion for late May 2014 • Punctuality improvements for X21/22 • Improved off-peak hourly frequency on Service 34 between Ashington and Bedlington Station • School contract losses means the surrender of Service 30 contract

  5. Major Investments in SE Northumberland – New £3m Ashington Depot

  6. Major Investments in South East Northumberland - Sapphire • Service X21/X22 Newbiggin - Ashington – Bedlington - Newcastle upgraded to new ‘Sapphire’ standard in June 2014 • Service to be fully Double Deck operated to improve capacity • E-Leather seating, wi-fi and plug sockets • ‘Next Stop’ announcement systems

  7. Major Investments in South East Northumberland - Sapphire

  8. New Sapphire Standard of Service

  9. Arriva Vehicle Investment in Northumberland in 2014 • 16 ‘Sapphire’ standard double deckers for Service X21/X22 • 3 new single deckers for Service 35 • 5 new double deckers for Service X18 • £3.1m of investment in 2014

  10. Other Arriva Vehicle Improvements in Northumberland in 2014 • Wi-Fi fitted to buses on Services X10/11 and 308 • Upgraded buses for Services X14 and X20 by the Autumn • Newer coaches for Service X15 by the Autumn • By Autumn 2014 Ashington Depot will have the youngest fleet age in Arriva North East at 6.5 years, with Blyth Depot second youngest

  11. Taking Customer Information to a New Level • First nationwide bus AVL system in UK being piloted in North East. Full public roll out of customer ‘Travel Companion’ • Mobile App for iPhone and Android for times, fares and bus stop information • Live vehicle tracking – customers can track their service in real time • Bus stop location finder and trip planner • 80,000 customer downloads to date and very favourable responses

  12. Live Vehicle Tracking

  13. Live Vehicle Tracking – Bus Stop Locations

  14. Mobile Screen App

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