UCLA Housing & Hospitality Services

1. UCLA Housing & Hospitality Services Denise Shields of Shields Resource Group

2. World Class Mission & Vision Mission & Vision Statement Work is the single most important work because the decisions made there affect all other decisions. Dr. Stephen R. Covey

3. World Class Mission & Vision Mission Statements have been part of working life and human history since the beginning of time. Perhaps the first was recorded in Genesis with the command “Be fruitful and multiply...”

4. World Class Mission & Vision A more contemporary and well known mission statement: Space, the Final Frontier…These are the voyages of the Starship Enterprise. It’s five-year Mission: To explore strange new worlds, seek out new life and new civilizations, to boldly go where no man has gone before.

5. World Class Mission & Vision Mission: Enduring statement of purpose. States who you are and what you come to work to do each day. UCLA H&HS supports the teaching, research and public service mission of the University by delivering to our customers a wide array of quality services, products and programs which meet or exceed their expectations.

6. World Class Mission & Vision Vision: States what you strive to be in the future. UCLA H&HS will be recognized by internal and external customers, peer institutions and competitors as best-in- kind for a wide array of services and products.

7. World Class Mission & Vision Mission & Vision: Armstrong; Baldrige National Quality Recipient M: We are a world leader in all of our businesses by excelling in customer satisfaction, innovation, marketing and manufacturing. V: We will be people around the globe committed to excellence in business.

8. World Class Mission & Vision Mission & Vision: 3M Dental; Baldrige National Quality Recipient Mission (called Quality Policy): To develop, produce and deliver, on time, products and services that conform to customer expectations. Vision: THE

9. World Class Mission & Vision Mission & Vision: Microsoft Corporation: Vision: To have a computer on every desk in every home. Their explanation: • Single mindedness since 1975 • Created a revolution that changed how people around the world do business and live their lives • Vision shaped our world

10. World Class Mission & Vision Vision: Ritz Carlton Vision: To be the premier worldwide provider of luxury travel and hospitality products and services.

11. World Class Mission & Vision Vision: Mesa Products: Lead the CP (cathodic protection) industry with world class performance and integrity.

12. World Class Mission & Vision Vision: Bama Company: Vision: Create and deliver loyalty, prosperity & fun while becoming a billion dollar company.

13. World Class Mission & Vision Mission & Vision Transformation: Keyport Life Insurance Old Mission: Keyport is a customer focused premier provider of innovative annuity and life insurance products that enable customers in select market segments to reach their life long financial goals. We provide outstanding product value and quality service to our customers and a rewarding environment for all employees while optimizing shareholder value. New Mission: Helping People Create Their Own Future…A Certain Future.

14. World Class Mission & Vision Mission & Vision: Transformation Guide: • Simple is better • Agree on who you are talking to before you decide what to say • Decide style and language preferences up front • Adopt a format • Communicate until you hear it back