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How to influence, lead and motivate your team

How to influence, lead and motivate your team. By: Jennifer Hoban, PHR. Did you know…. 60% of frontline managers underperform during their first 2 years, driving performance gaps and employee turnover? -Business Wire Survey (2007). Top 5 Challenges For New Managers.

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How to influence, lead and motivate your team

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  1. How to influence, lead and motivate your team By: Jennifer Hoban, PHR

  2. Did you know… • 60% of frontline managers underperform during their first 2 years, driving performance gaps and employee turnover? • -Business Wire Survey (2007)

  3. Top 5 Challenges For New Managers • 25% - Dealing With Issues Between Co-workers • 22% - Motivating Team Members • 15% - Performance Reviews • 15% - Finding Resources Needed For Support • 12% - Creating Career Paths • Career Builder Survey (2010)

  4. Top Concerns Workers Have With Their Boss • 23% - Plays Favorites • 21% - Doesn’t Follow Through • 21% - Doesn’t Listen to Concerns • 20% - Doesn’t Provide Regular Feedback • 17% - Doesn’t Motivate Me • 14% - Only Provides Negative Feedback • Career Builder Survey (2010)

  5. Mistakes Made By New Supervisors • Seizing Power & Attempting to Hold Onto It • Failing to Solicit Feedback • Reprimanding Employee’s in the Presence of Others • Supervising Everyone in the Same Way • Promoting an Us vs. Them Attitude

  6. Power of a Supervisor • Position Power – Influencing people to do things because they “have” to. • Personal Power – Influencing people to do things because they “want” to.

  7. 5 Keys To Success • #1 Set Expectations and Goals • Meet individually • Meet as a team • Go over job description • Set goals for your home

  8. 5 Keys To Success • #2 Give Constructive Feedback • Be specific • Be immediate • Be respectful • Clarify expectations • “I” is for bad news • Corrective action is NOT punitive action

  9. 5 Keys to Success • Give Positive Feedback • Be specific • Be immediate • Be genuine • Praise progress • “You” is for good news

  10. 5 Keys to Success • Be Flexible • All employees are not the same • Some need more training • Some need more praise • Some need more direction • Flexible does not mean pushover

  11. 5 Keys to Success • Be Relatable • Be positive • Don’t complain • Understand needs • Understand motivation

  12. References Business Wire. (2007, September 27). Learning and development roundtable identifies new strategies for improving frontline management and performance. Retrieved from http://news.executiveboard.com/index.php?s=23330&item=67148 CareerBuilder. (2011, March 28). More than one-quarter of managers said they weren’t ready to lead when they began managing others, finds new careerbuilder survey. Retrieved from http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?sd=3%2f28%2f2011&siteid=cbpr&sc_cmp1=cb_pr626_&id=pr626&ed=12%2f31%2f2011 CBracingteam. (2008, July 31). Effective Management [Video file]. Retrieved from http://www.youtube.com/watch?v=g-bFhIZx6vU Conlow, R. (2001). Excellence in supervision: Essential skills for the new supervisor. Canada: Crisp Publications, Inc. Jones, J.E., & Chen, C.W. (2002). New supervisor training. United States of America: ASTD Press.

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