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SafeZone : A Performance Improvement Proposal for SafeRides. Luke Vinson, Shauna Ryan, Leslie Boyer, Molly McDonald. What is a Designated Driver?. Pizza Guy I'm the Designated Driver!. Background Information. http://www.jmusaferides.org/
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SafeZone: A Performance Improvement Proposal for SafeRides Luke Vinson, Shauna Ryan, Leslie Boyer, Molly McDonald
What is a Designated Driver? • Pizza Guy • I'm the Designated Driver!
Background Information • http://www.jmusaferides.org/ • The idea of SafeRides was born at the SGA conference at Texas A & M in 2001. Lindsey Walter Thomas got the idea of SafeRides at the SGA conference held at Texas A&M in 2001. Texas A&M has a similar SafeRides organization called CarPool that is our big sister program. Lindsey came back from Texas and began to work on the idea of a SafeRides program at JMU. The University gave SafeRides and Thomas many hurdles to jump through including gaining non- profit 501 (c) (3) status, securing an insurance umbrella of 1 million dollars, and actually securing the funds to start operating. SafeRides first night of operations was not until the spring semester of 2007. It took six years for SafeRides to go from an idea to an operating SafeRides program. As of today, SafeRides has given over 20,000 rides and has a general body of over 100 members and en executive board of 19.
Mission • SafeRides mission is designated to provide a safer community. SafeRides will provide a safe and reliable service within the Harrisonburg community by providing free rides to intoxicated students and/or to students who are rendered incapable of transportation due to other circumstances. SafeRides members will also work to prevent drunk driving through our efforts to educate and fundraise to help support our mission.
Vision • SafeRides strives to provide the most effective designated driver program possible. We will achieve this vision by combining our unique operations, commitment to safety, focus on the SafeRides values, and commitment to improve our service in order to best serve the students of James Madison University (JMU).
Values • As representatives of SafeRides, we are committed to taking ownership of the ideals of SafeRides, fulfilling our responsibilities, and upholding the reputation that we work to achieve. • We will ensure the confidentiality of our patrons through our words and actions. • While we understand the safety of the community is our motivating concern, the safety of our members is our top priority. • We promote equality and embrace diversity as a foundation of our organization. • We believe teamwork and open communication unite us to accomplish common goals. To preserve unity, we work to eliminate any divisions within our organization. • We are committed to the pursuit of excellence, and further development of our program and ourselves through constant evaluation, innovation, and improvement of SafeRides.
Description of Positions on Night of Operations • DIC: Director in charge, a member of executive board that is in charge on operations for that night. Remains in the office all night. • EE: Extra Executive. Another member of the executive board that helps with operations and will be stationed out in the cars. • Logistics (2): In charge of communicating the navigators and giving them each ride. • Phone operator (2): Takes calls from patrons who want to receive a SafeRide and takes down their information including, name, pickup location, drop off location, amount of people in their group and phone number • Driver(4): Operates the car the entire night, picking up patrons • Navigator (4): In contact with the logistics the whole night, taking down information about each ride and directing the driver where to go next. Has the cellphone to remain in contact with logistics so the driver won’t ever use a cell phone. *Parentheses indicate number of people in position.
Team Charter and Project Plan for Group SafeZone PERFOMANCE IMPROVEMENT PROPOSAL • Performance Gap: There is often too long of a wait time for the full process of a SafeRide to be delivered, due to the fact that there are few cars and many places to pick up and deliver rides to and from. • Performance Diagnosis: As noted by the graphs and charts in this binder, certain areas or potential “zones” have more traffic and require more SafeRides • Recommended Interventions: If cars were zoned there would be a lesser wait time, more rides would be delivered and satisfaction with the process would, we believe, increase. • Forecasted Benefits: Our goal is to improve the nightly functions of SafeRides by creating zoning of the Harrisonburg community. The goal of zoning is to shorten the wait time of SafeRides and therefore increase the amount of rides SafeRides can give to patrons.
Total Rides Given To the right is a graphic representation of the total number of SafeRides given over the course of 4 weekends. On the weekend of October 1st, only rides given on Friday, the 1st, were recorded.
Total Rides Given by Weekend To the right is a graphic representation of the total number of SafeRides given over the course of 4 weekends. It is not broken down by apartment complex, it is simply a total of each weekend.
Weekend 1 To the right is a graphic representation of the total number of SafeRides given over the weekend of September 24th, including both Friday the 24th and Saturday the 25th.
Weekend 2 To the right is a graphic representation of the total number of SafeRides given Friday October 1st.
Weekend 3 To the right is a graphic representation of the total number of SafeRides given over the weekend of October 8th, including both Friday the 8th and Saturday the 9th.
Weekend 4 To the right is a graphic representation of the total number of SafeRides given over the weekend of October 15th, including both Friday the 15th and Saturday the 16th
Overall Usage To the right is a graph representing the usage of SafeRides. 93 non members were polled and asked if they had ever used the service.
Overall Satisfaction To the right is a graph displaying the satisfaction with the SafeRides service on a scale of 1-10. The graph is a display of non-members that have used SafeRides before.
Overall Usage To the right is a graph representing the usage of SafeRides. 65 members were polled and asked if they had ever used the service.
Overall Satisfaction To the right is a graph displaying the satisfaction with the SafeRides service on a scale of 1-10. The graph is a display of the satisfaction of members that have used SafeRides before.
P R O C E S S A N A L Y S I S F L O W C H A R T (PRE )
Proposed Zones Zone #1: Stonegate, Sunchase, Upper Campus Zone #2: Copper Beech, Charleston Townhomes, North 38 Zone #3: Pheasant Run, The Mill, Quad Side of Campus, Downtown Zone #4: Devon Lane Area (Hunters Ridge, 865 East, The Commons, Foxhill Townhomes, Squirehill, Southview) Zone #5: Ashby, The Manor, Forest Hills
Do you believe zoning cars would help with the pick-up/ drop-off efficiency and wait time? Why or why not? • Yes because it could cut down wait times. • YES, a big part of why people wait so long is because the driver has to drive all over to get the people who are waiting. • No. Zoning works with cabs because there are so many of them. Depending on where the party is that night will dictate where most of the pickups are. • Yes because there are so many calls to North 38, P-Run, Copper & downtown that the Port calls take an hour because all of our cars are tied up on long drives. • No, We don't have enough cars to predict the zoning. If we had 5-6 cars, yes, but with 2 the zones are too large to predict where calls will come from.
P R O C E S S A N A L Y S I S F L O W C H A R T (POST )
T A S K A N A L Y S I S F L O W C H A R T
Benefits While the cost benefits for SafeRides after implementing zoning would not be directly related to monetary gain there are significant benefits to zoning. First, zoning is expected to make SafeRides operations more efficient, decreasing patrons wait time and thus allowing SafeRides to pick up more patrons per night. The most frequent complaint about SafeRides is the wait time and with zoning it is hopeful that patrons overall satisfaction will increase, allowing for more regular users. Whenever more students use SafeRides that creates a safer community decrease the risk of drunk driving accidents and fatalities related to drunk driving. Also the use of zoning can benefit SafeRides reputation through organization and creating the most efficient corporation possible. The awareness of SafeRides will also spread after zoning because zoning will allow for greater amounts of patrons per night, increasing the knowledge and mission of SafeRides throughout the JMU community.
