Complex of Automation Solutions

1. Complex of Automation Solutions

2. Baltic Soft is a company found in 2003 and is a provider of services in IT, offering its customers high quality, cost-effective, process-oriented solutions. • Business and partnership • We provide solutions for business, covering wide range of products and services – from ready-to-use offers, customized for your specific requirements, to custom software development. Our partnerships with world leading companies in innovation create necessary conditions for the growth of our clients' businesses. • Effectiveness and outcome • We achieve our goals and fulfill our obligations in time, with the principles and rules of professional ethics. Solutions offered by Baltic Soft help customers achieve strategic goals both through improving the efficiency of the entire IT-infrastructure and by optimizing specific business processes. • Experience and expertise • Baltic Soft strives to provide the most cost-effective, stable and reliable solutions, drawing on the experience gained in the IT-market. We use the talent, knowledge and skills of our employees to achieve our goals. • Innovation and development • We are constantly looking for new opportunities to achieve optimal results. We provide strategic and innovative solutions where business and technology converge. About company

3. Enterprise Content Management Our Solutions Billing system Storage and logistics Customer Relationship Management Call-center Module of integration and security Broadcast Media Platform E-shop Interactive Online Communication System

4. Module of integration and security is the base for construction of any information system based on Baltic Soft solutions. This architectural solution enables to create scalable systems with wide functionality without affecting performance, reliability and manageability. Key features: Organization of interaction between business applications. Opportunity of integration with third-party software modules. Secure access of applications and users to system resources based on access rights. Implementing required security policies. Maintaining information security audit. Generating reports on user activity in the system. Module of integration and security

5. Automatic services tarification and write-off of assets from subscriber’s account, payments registration, collecting statistic data about quality of services – all of this is just a small part of PayTracker system’s functions. Large set of modules gives an opportunity to customize the system for any of your business requirements. It is not a universal solution, it is a solution to your needs. Benefits of PayTracker system: Fail-safety and scalability; High level of efficiency and safety; Module structure enables to make modifications in the system according to client’s requests; Certificated billing system has capacity of 20 million subscribers. PayTracker Billing System

6. Customer Relationship Management is a business strategy designed to optimize revenue, profitability and customer loyalty. Benefits of Baltic Soft CRMsolution: A powerful tool for organizing and managing distribution channels, which effectiveness is proved on real implementations. Implementation of the concept of multilevel marketing. High level of efficiency and safety. Automating workflow with counterparties. Extended opportunities of integration with business applications. Customer Relationship Management

7. Solutions that make up the broadcast media platform are focused on telecom operators, broadcasters and content providers. • Playout Server • Features: • EPG server –system for generating electronic program guide (EPG) in digital television networks of DVB standard . Conforms to ETSI EN 300 468 and ETSI TR 101 211. • HBBTV server – unique technical platformthat combines the technology of broadcasting and broadband access and creates a new advertising tool. • Conforms toETSI TS 102 796. • Content Management Server • Ensures the formation and transmission of different data sets to client devices: • program guides forEPG server, • content for HBBTV applications, • content for mobile applications. • Interactive Content Versus Media Device Device that combines media player, DVB set-top-box, entertainment platform. Web-portal Cloud solution based on Content Management Server. Corporate clients have an opportunity to get the service without investing money in its own infrastructure. Subscribers also have an opportunity to control the set-top-box and receive content directly on mobile phone. Aggregation tools in the IT and broadcast operator infrastructure Including: a set of gateways for billing systems, CRM, etc. Broadcast Media Platform

8. Interactive Online Communication System is highly effective marketing tool that enables two-way communication with your customers and counterparties. Interactive Online Communication System enables to: inform customers about a new product, service, marketing action; perform a mailing with information about the orders or customer account status; receive and process customer commands to hold various operations; make survey and to gather feedback; use a wide range of information channels - SMS, E-MAIL, USSD, InfoCAS; connect to external system for creating events - CRM, Call-Center, E-Shop. Interactive Online Communication System

9. Call-center is equipped with modern automation system and would solve the problem retain existing and attract new customers and increase revenue per customer while minimizing costs. Baltic Soft solution automates the complete cycle of interaction with the customer when processing incoming and out going calls. Benefits of Baltic Soft solution: Flexibility in configuration scenarios of interaction with customers. Powerful knowledge base management system. Easy to learn for Call-Center employees. The presence of gateways for connecting to the CRM system and electronic workflow. Call-Center

10. Enterprise Content Management system enables to solve the following problems: Organization of assignment management and control of executive discipline; Automation of typical business processes; Automation of custom business processes using the integrated workflow designer; Organization of the electronic document archive (correspondence, contracts, notes, etc.). Enterprise Content Management

11. “Storage and logistics” system is easily adaptable to the peculiarities of customer’s business and enables to: • reduce the cost of storage of products and materials; • reduce customer service time; • improve customer service; • increase the efficiency of storage space; • increase the turnover of goods and materials. • Storage management module • Receipt of goods into stock, incoming inspection, address storage, movement of goods between the storage zones, inventory, write-offs from stock • Supplies management module • Analysis of product needs. • Purchase management. • Making invoices for payment. • Logistics module • Routes creation and optimization • Documents preparation. • Schedules of transport and drivers availability management. Storage and logistics

12. E-shop enables to: • Expand the customer audience and increase efficiency by connecting a new sales channel not requiring large expenditures for maintenance and service. • Make you own business with a relatively small start-up capital. • Maintain constant contact with customers and to inform them of marketing actions and offers. • Obtain the product popularity statistics, audience data and user’s behavior on website, that is necessary for marketing planning. • Benefits of Baltic Soft solution: • Content management module; • Gateways to 1C and CRM systems; • Module of connecting payment systems with the website. E-Shop

13. THANK YOU! BalticSoft – Contact Information Contact Information: ul. Vsevoloda Vishnevskogo 12A Saint Petersburg, Russia, 197022 Phone: +7 (812) 327-18-20 E-mail: contact@baltic-soft.com