Choosing to be Civil @ UConn Lunchtime Session for Employees August 30 & August 31

1. Choosing to be Civil @ UConn Lunchtime Session for Employees August 30 & August 31

2. “We have a choice about how we behave, and that means we have the choice to opt for civility and grace. “~Dwight Currie (quote taken from “Choosing Civility-the Twenty-Five Rules of Considerate Conduct” by P.M. Forni)

3. Who is P.M. Forni? Invited Lecture: P.M. Forni November 1, 2012 Noon Keller Auditorium, UCHC

4. Choosing Civility The 25 Rules of Considerate Conduct~by P.M. Forni • Civility is complex; Civility is good; whatever Civility might be, it has to do with courtesy, politeness and good manners; Civility belongs in the realm of ethics • 25 Rules • Service Excellence and the Civil Workplace • Informality and Familiarity in American social interaction • And so much more……………………………………………..

5. What is Civility at UConn? • …an environment that promotes a spirit of civilityand collegiality, while fostering open and constructive intellectual debate. • … Managers and supervisors have an elevated responsibility to demonstrate these behaviors and support their expression in the workplace. • … behaviors that harass, intimidate, bully, threaten or harm another member of the University community does not support a respectful and civil work environment. ~the UConn Code of Conduct

6. Creating A Culture of Civility • Cooperative and kind approach • Aware of underlying needs • Recognize individual differences • Open to adapting position • Leaders model civility • Clearly define expectations for treatment • Reward civil behavior • Encourage stress management

7. Conversation Continuum

8. What can “U” Do? Assertive Communication • Addressing behavior of others- How you say it verbally (20%) & non-verbally (80%) • Aggressive and/or Passive versus Assertive Need to have respect for self and others so you are not a “doormat” or a “jerk”. An assertive person is admired for being willing to speak up on their own behalf and on behalf of others

9. What can “U” Do? Assertive Communication Tips • Breathe • Think before you react • Talk to yourself • Importance of language to defuse than escalate a situation---Word choices and firm, pleasant tone • Stay aware of your whole body to reflect confidence: stand/sit up straight, look people in the eye, relax • Think win-win • In discussions, listen and ask questions

10. What can “U” Do? SPEAK UPHow to in 5 Steps • Stick to factual descriptions • Describe the effects of the behavior • Use of “I messages” • Formula: When you (their behavior), I feel (your feelings) • Advanced formula: When you_____, then (results of their behavior), and I feel________ Case Scenarios

11. Your Responsibility: Creating Respectful Work Environments • Physical Surroundings • Personalities • Professional Development • Knowledge of Policies, Laws and Setting Standards and Participating in Activities • Modeling Professional Behaviors • Recognizing and Addressing Inappropriate Behaviors and/or Violations

12. Tips for Classroom Civility • Make expectations clear (statement in your syllabus) • Do your part to create a civil climate (role model) • Be prepared to respond to specific behaviors • Annoyances, minor disruptions for example • Dominating discussion • Aggressive challenging of the professor • Disputes between students; demeaning comments ~More details at UC Santa Cruz Center for Teaching & Learning http://teaching.ucsc.edu/tips/tips-civility.html

13. http://policy.uconn.edu/

14. Selected Laws & Policies /Statements Office of … • Code of Conduct on behalf of the President • Non-Retaliation • University Guide to State Code of Ethics Department of … • General Rules of Conduct • Workplace Violence Prevention - Zero Tolerance Policy • Affirmative Action & Equal Employment Opportunity • Statement on Diversity • Policy Statement on Harassment • Policy Statement: People with Disabilities • Reasonable Accommodations Policy Office of ….

15. What offices are responsible? • Department of Human Resources • 9 Walters Ave, Depot Campus, U-5075 • 486-3034, www.hr.uconn.edu • Environmental Health & Safety (EH&S) • Office of Audit, Compliance & Ethics • 9 Walters Ave, Depot Campus, U-5084 • 486-2344, www.audit.uconn.edu • Reportline: 1-888-685-2637 • Office of Diversity & Equity • 241 Glenbrook Rd, Wood Hall, U-2175 • 486-2943, www.ode.uconn.edu • UConn Police Department • 126 N. Eagleville Rd, U-3070 • 911 emergency, 486-4800, www.police.uconn.edu

16. What is available for Advocacy & Support? • Your Union representative • AAUP • Peter Nguyen (487-0450) • www.uconnaaup.org • AFSCME • Linda Armstrong (486-3290), Carol Millette (486-4738) or Julie Bouchard 486-3137) • www.afscmelocal355.org • CEUI • Leslie Maddocks • www.ceui.org • Connecticut Police & Fire • UCPEA • 18 Dog Lane, U-6191, 487-0850 • www.ucpea.org • Cultural Centers • Women’s Center-486-4738, www.womenscenter.uconn.edu • African American-486-3433, www.aacc.uconn.edu • Asian American-486-0830, www.asacc.uconn.edu • Puerto Rican Latin American-486-1135, www.latino.uconn.edu • Rainbow Center-486-5821, www.rainbowcenter.uconn.edu • Employee Assistance Program (EAP) • 860-670-2877 or toll-free (in CT) 800-852-4392 • www.hr.uconn/eap.html

17. IZZY

18. Workplace Climate Survey • Civil • Diverse • Ethical • Safe Please take the survey!

19. www.metanoia.uconn.edu OUR PEOPLE A Supportive Community