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Distant Communication between Patients and Family

Distant Communication between Patients and Family. Chihpin Hsiao, Mendie Hu, Takahiro Ito, Thomas Roh. Problem Statement. - Family away from patient rooms - Supporting emotional needs. Two General Solutions. Direct communication Actively sent, response expected

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Distant Communication between Patients and Family

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  1. Distant Communication between Patients and Family Chihpin Hsiao, Mendie Hu, Takahiro Ito, Thomas Roh

  2. Problem Statement - Family away from patient rooms - Supporting emotional needs

  3. Two General Solutions Direct communication Actively sent, response expected Synchronous vs. asynchronous Ambient devices     Non-disruptive, usually real-time, no need to respond

  4. Ambient Devices: • visual: Changing colors or postures of flower pot, Clock, Portrait or even the lighting condition in ICU room etc. • sounds: Ambient music and ambient sound • haptic: changing temperature or vibration Solution: Interface for Patient Courtesy of Philips Ambient Experience from Digital Family Portrait

  5. Solution: Interface for Patient Direct Communication Devices: • Express explicitly • Present the info sent by family: messages(text, audio, video), status updates • Present the info collected from family: location data, movement (measured by accelerometers)

  6. Family can receive information about patient while away • Messages (audio, text, or video) can be sent to the patient • Family can view patient's status • Patient pushes button that relays "I miss you", "I need you here", etc. • Patient pushes button to show they read a message • Avoid whole report • Family doesn't need to constantly monitor • Physicians should contact family members about patient (different problem) Solution: Interface for Family

  7. Reference Philips Ambient Experience http://www.healthcare.philips.com/main/products/ambient_experience/index.wpd Asynchronous health care communicationE. Vance Wilson, June 2003. Communications of the ACM , Volume 46 Issue 6 Let's stay in touch: sharing photos for restoring social connectedness between rehabilitants, friends and family Margit Biemans, Betsy van Dijk, Pavan Dadlani, Aart van Halteren, October 2009. Assets '09: Proceedings of the 11th international ACM SIGACCESS conference on Computers and accessibility Developing a media space for remote synchronous parent-child interaction Svetlana Yarosh, Stephen Cuzzort, Hendrik Müller, Gregory D. Abowd, June 2009. IDC '09: Proceedings of the 8th International Conference on Interaction Design and Children Digital family portraits: supporting peace of mind for extended family members Mynatt et al. Proceedings of the SIGCHI conference on Human factors in computing systems (2001) 333-340 

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