Pivotal, connected and flying : transforming libraries in HE

1. Pivotal, connected and flying : transforming libraries in HE Jason Briddon Director of Library Services UHMLG Spring Forum 2015

2. What do we want to be known for? The Crowded HE MarketWhere does UWE Bristol sit? Strategy 2020 development work suggested: UWE Bristol known for: Inclusive and supportive Locally connected / embedded Quality learning and teaching Degrees that lead to jobs Professional Innovative BUT... We under played Bristol There was a lack of clarity about our USP We should: Maximise impact of partnerships Focus our mission on transforming student’s lives Put learning more clearly at the centre Ensure high level of professional accreditation/ practice-orientated approach Be responsive, agile and forward-looking • Best for professionally recognised and practice-oriented programmes • Best forconnecting and working with our local and regional economy, businesses and communities, and international partners • Best for being digitally advanced, agile and responsive in the way we work • Best for being inclusive and globalin outlook and approach Strong reputation in Malaysia and Vietnam but less well-known across the UK (although this is not uncommon for universities)

6. Libraries deliver

7. UWE Library : student view

8. UWE Library : student view •  satisfaction with Library  • Library staff  • Access to information – highest priority • Library as place • Expectations increasing • Largest gap between desired and perceived • Most negative / improvements comments

10. Transformation Gatekeepers  Facilitators of learning, teaching and research • Connecting with content : Collection  Access • Library space  re-purposed • Engagement with learners • New metrics value and impact • People  evolving roles, skills and relationships

11. Slide Option 1

12. Connecting people with content  digital  “collection”  user driven “just in time”  embedding in learning environment; user workflow and independent use  open access  Showcasing UWE content (“inside out”)

14. Library space  re-purposed • Enable learning “get work done” • “Discover” “Interact” “Produce” • Co-locate / integrate service delivery • The “sandbox” innovation@library • Print collections  frees up space

16. Engagement with learners • Understanding learners • Behaviour • Expectations • Data • Reframe our messages

19. Metrics : inputs  value / impact

20. Slide Option 2

21. People  evolving roles, skills and partnerships • Build on good practice • Relationships, collaboration.. and engagement • Externalise low value / Focus on local services of high value • Flexibility and agility • Innovative .. try things • New expertise and skills required • Develop or partner?

22. UWE Library Services “A good library has always been essential to both academics and students, but UWE’s Library Services were always in a class apart… distinctive in trying to put the needs of students first… librarians saw their job as not just about looking after books, but as enabling students to learn” “UWE Bristol a family history” Bill Evans