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Steps to manage the Reluctant Client From J. Barber (1991)

Steps to manage the Reluctant Client From J. Barber (1991). 1. Clear the air 2. Identify legitimate client interest 3. Identify non-negotiable aspects of intervention 4. Identify negotiable aspects of intervention 5. Negotiate a case plan 6. Agree on criteria for change.

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Steps to manage the Reluctant Client From J. Barber (1991)

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  1. Steps to manage the Reluctant Client From J. Barber (1991) 1. Clear the air 2. Identify legitimate client interest 3. Identify non-negotiable aspects of intervention 4. Identify negotiable aspects of intervention 5. Negotiate a case plan 6. Agree on criteria for change

  2. Aims of casework by negotiation and conflict management • Maximising self-determination within statutory constraints • Operationalising clinical goals and orders through client involvement • The behaviour of skilled negotiations models peaceful conflict resolution

  3. Step 1 Clear the Air • Explain the statutory issue - eg show court order or reason for intervention • Encourage client expression of thoughts and feelings re situation • Worker in role of mediator between the State and client

  4. Step 2 Identify legitimate client interests • Explore what client has to lose by engaging in change or following court directions. • Notes are taken with a view to negotiating ways of minimising any negative consequences

  5. Step 3 Identify non-negotiable aspects • Sit side-by-side • Reframe directives - eg mutual aim to prevent harm, keep court away etc. • Client & worker examine in detail what exactly the bottom-line means. • Client questioning is encouraged

  6. Step 4 Identify negotiable aspects • Brainstorm with client ways to meet treatment goals • Use creativity and imagination (and possibly humour if appropriate)

  7. Step 5 Negotiate the case plan • Plan based on legitimate client interests, bottom-line and brainstorm • Worker may express negotiable worker limitations (eg time, transport) • Possibly use decisional matrix or motivational interviewing to help decide on options

  8. Step 6 Agree on criteria for change • How will the plan be monitored? • Evidence of the plan working? • Consequences if non-compliance? • What is non-compliance and compliance? • What is required before intervention terminated or renegotiated?

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