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RMA ITS Introduction

RMA ITS Introduction. Martin Du CSO System Team 2007/09/07. Agenda. RMA ITS Purpose RMA ITS Process Flow How to use RMA ITS. RMA ITS. Purpose Provide a platform to partners to report RMA issues Provide a better way to both partners and ZyXEL to manage issues. RMA ITS.

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RMA ITS Introduction

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  1. RMA ITSIntroduction Martin Du CSO System Team 2007/09/07

  2. Agenda • RMA ITS • Purpose • RMA ITS Process Flow • How to use RMA ITS

  3. RMA ITS • Purpose • Provide a platform to partners to report RMA issues • Provide a better way to both partners and ZyXEL to manage issues

  4. RMA ITS • RMA ITS Process Flow Start Fill in necessaryinformation CSO agent takes careof this thicket N Press “Send Tick” to open ticket Need more infofrom partner ? Is this ticketresolved ? Partner connect to http://rma.zyxel.com.tw N Y Y Login to RMA ITS CSO agent picks upthis ticket Partner shouldprovide moreinformation CSO agent closethis ticket Press “Open a ticket” End

  5. RMA ITS • How to use RMA ITS • Open a ticket • Track tickets

  6. RMA ITS • Main Page

  7. RMA ITS • My Account

  8. RMA ITS • Open a ticket

  9. RMA ITS • Open a ticket

  10. RMA ITS • Issue Types: • Spare part shipping status • RMA shipping status • Spare part order • Issue report • Others

  11. RMA ITS • Open a ticket

  12. RMA ITS • Track tickets

  13. RMA ITS • Track tickets

  14. RMA ITS • Track tickets

  15. RMA ITS • Track tickets

  16. RMA ITS • Track tickets

  17. Thank you

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