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Costello Solution. Presented by: Hong Shi Ying Loh Chiau Ru Ong Xiu Xian Valerie Chen Selene Chow Ng Tse Hsiung. Agenda. Our company’s profile The services and attributes we provide Our customer’s profile The distribution network Our CRM end-to-end process
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Costello Solution Presented by: Hong Shi Ying Loh Chiau Ru Ong Xiu Xian Valerie Chen Selene Chow Ng Tse Hsiung
Agenda Our company’s profile The services and attributes we provide Our customer’s profile The distribution network Our CRM end-to-end process The roles and process of the inbound, outbound and quality management
Costello Solution’s Profile Event Management Time Management Aim to provide efficient & custom-made events Strive to meet our clients’ needs at all times Providing innovative ideas
Costello’s Services & Attributes • Mainly Structured into 3 Areas • Corporate events • Training and Development seminars/ programs • Community & Social events/ issues We provide one stop-services which include: • Planning and working within budget • Advertising • Venue • Design Layout • Professional Personnel • The required facilities for each event • The required documentation A network of strategic partners Rewarding existing clients Compensation policy
Costello Solution’s Customers Profile Corporate Organizations • Marketing, HR & PR Educational Institutions • From Primary to University Health Organizations Government ministries Customer Databases
Costello’s Distribution Networks Call Centre Hotline 1800 COST-ELLO 1800 2678-3556 Website Address http://www.costellosolution.bravehost.com
Costello Solution’s CRM Process Flow Call Centre Specialize staff & technology Customer satisfaction Contact routing Performance on track Deviation differ greatly Deviation differ slightly Customer data are collected Analyze
Linking inbound call Inquire Service Customer Service Inbound Call Cross Selling Order Booking Appointment Setting
Telemarketing Telesurvey Outbound Call
Walk-around observation Mystery Calling Quality Management Record and Review
Process of Quality Management Quality Management Feedbacks/Complaints Current process is corrected Various issues and information Issue is identified