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Service Management Congress

itSMF USA New England LIG November 19, 2013. Service Management Congress. Ask Yourself:. How long have we been ‘adopting ITIL’ ? Overall , how much have we invested in people, process, products and partners? In terms of IT value, has it been a good investment?

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Service Management Congress

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  1. itSMF USA New England LIG November 19, 2013 Service Management Congress

  2. Ask Yourself: How long have we been ‘adopting ITIL’? Overall, how much have we invested in people, process, products and partners? In terms of IT value, has it been a good investment? Can we articulate the business value? Has it helped us better understand the needs of our customers? Can we demonstrate how IT contributes to overall business objectives?

  3. We as individuals within the Service Management community do declare that our industry has become stagnated by a systemic and fundamentally broken set of attitudes and behaviors, as evidenced below: • Operating models that are broken. • Failure to recognize and take action on shifting business opportunities. • An industry that is built around old paradigms and is failing to recognize the new ones.  • Failure to champion individuals and equip them with proper competencies.  • The Service Management community MUST change. A fundamental transformation is needed. In order to bring about a necessary transformation, we are issuing this call to action. • We as Service Management professionals should: • Refocus our attention on a set of core values that help to enable individuals, leaders, businesses and communities. • Increase the access to open, timely and relevant knowledge. • Improve the agility, creativity and adaptability of our organizations. • Fulfill our essential duty to provide value to our organizations and customers. • We appeal to the members of our networks and communities to join us in this movement.  • We ask that you adopt the values and support the rights that are essential to move our industry forward. • We are practitioners, consultants, vendors, leaders, executives and educators. • We are the business.

  4. In Short…. Movement to address a broken set of attitudes and behaviours, and adopt the values and support the rights to transform our industry fundamentally Commitment to  Refocus on a set of core values Increase access to open, timely and relevant knowledge Improve agility, creativity and adaptability of organizations Provide value to organizations and customers

  5. Initial Signers • Carlos Casanova • Shane Carlson • Glenn O'Donnell • Mark Smalley • Deborah Anthony • Jayne Groll • Paul Wilkinson • Christopher Dancy • Robert Stroud • Matthew Hooper  • Patrick Bolger • Roy Atkinson • Barclay Rae • Mauricio Corona • Matthew Beran • Randy Steinberg • Charles Araujo • Mark Kawasaki • Stephen Mann • John Custy • David Cannon

  6. Universal Declaration of Information Rights CIVIC RIGHTS 1.   Right to creatively express yourself via any medium regardless of affiliations or associations. 2.   Right to full transparency in workplace performance metrics. 3.   Right to wellness and productivity tools, applications and services. POLITICAL RIGHTS 1.   Right to create, participate and leave communities. 2.   Right to access information regardless of membership, institution and walled bodies of knowledge. 3.   Right to seek and express opposing points of view. ECONOMIC RIGHTS 1.   Right to create and share non-proprietary information. 2.   Right to be fairly compensated for effort. 3.   Right to portable identity. *These are drafts and subject to review and input from the broader SM Community

  7. Universal Declaration of Information Rights (Cont.) CULTURAL RIGHTS 1.   Right to observe local customs and traditions. 2.   Right to celebrate stateless customs of digital existence. 3.   Right to localized digital resources.  SOCIAL RIGHTS 1.   Right to a free and open source of knowledge. 2.   Right to be your temporal authentic self. 3.   Right to digital self-actualization. Individually we have the inalienable right not to participate in digital culture. *These are drafts and subject to review and input from the broader SM Community

  8. We are uncovering ways of meeting business needs through Service Management. Our achievements, experiences and insights compel us to adopt these values: over Outcomes Services over Sharing & Knowledge Ownership & Content over Trust Control over Ingenuity Process Individuals & Community Institutions & Businesses over • While there is value to the items on the right, we value the items on the left more. Thanks to the Agile Manifesto for inspiration. *These are drafts and subject to review and input from the broader SM Community

  9. The Metrics • Signatories • 239 Individuals • 33 Different Countries • itSMF USA Endorsed • itSMF UK • itSMF Norway • As of October 30, 2013 (only 7 days after conference) • 5,000 Unique Views • 400,000 Impressions • 400+ Tweets with #SMCongress hashtag • A reach of 125,000 people

  10. Next Steps Bring in more people Have conversations Formalize some key deliverables Working Groups to enhance deliverables

  11. Join the Movement www.k2sg.com Twitter: @SM_Congress Hashtag: #SMCongress Blog: http://www.smcongress.org/blog/ Web: http://www.smcongress.org @CarlosCasanova @RoyAtkinson @VigilantGuy

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