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The Hospitality Series 4: PBX by Valarie Pozen Summer 2000

The Hospitality Series 4: PBX by Valarie Pozen Summer 2000. PBX Department. Functions Job Requirements Personality Characteristics Dress Code Salary. PBX. Public Broadcast Exchange AKA the hotel switchboard. Functions. Controls the telephone switchboard

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The Hospitality Series 4: PBX by Valarie Pozen Summer 2000

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  1. The Hospitality Series4: PBXby Valarie PozenSummer 2000

  2. PBX Department • Functions • Job Requirements • Personality Characteristics • Dress Code • Salary

  3. PBX Public Broadcast Exchange AKA the hotel switchboard

  4. Functions • Controls the telephone switchboard • Transfers calls from outside and within the hotel • Wake up calls • In some hotels, this is computer operated. PBX will set the wake up call, and a computer will ring the guestroom • May provide basic hotel information such as directions, address, etc.

  5. Job Requirements • Excellent phone skills • Articulate

  6. Personality Characteristics • Positive and clear phone voice • Task oriented • Enjoys talking • People skills are minimal…no actual guest contact other than by phone • Ok with no physical activity

  7. Dress Code • Usually casual or business casual • Well groomed • On smaller properties, PBX may be handled by a front desk clerk, and then that uniform would be required.

  8. Business Casual

  9. Wages • Average is $22,000/year • Approximately $10/hour • Entry level position averages $8.00/hour • Management positions are usually salaried.

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