Chapter 2 Interpersonal Group Communication

1. Mind Map INCO 3005-05 Group C Longevity Solve problems Faking attention Intensive Listening Role perception Leadership Empathetic Listening Stereotyping Data For information Leader Digresser Facilitator Common Roles Effective Groups Casual Listening Group Roles Purposes Bad habits Socializer Overlistening Detractor Recreation Allowing Disruptions Listening Effective Listening Group Communication Minimize distractions Different meanings Actively involved Intentional or unintentional Voice resonance Esteem needs Physiological needs Do not interrupt Beneficial or harmful Provides clues Behavioral Theories Level needs Human needs Vocal Understanding Meetings Stroking Chapter 2 Interpersonal Group Communication Voice projection Security needs Negative Effect Visual Nonverbal Communication Kinesic Messages Face to Face Social needs Johari Window Positive Effect smile Product Development Team Development Management Styles wink Electronic Metacommunication Task Force Free area Suggestions Blind area Team Strategies PC Message Stages Unknown area Hidden area Telephone Maintain Order Quality Assurance Directive behavior Forming Cross-functional Commitment Performing Supportive behavior Total Quality Storming Manage Conflict Norming Contribution Encourage Participation Seek Consensus Behavior Communication Cooperation