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Check out and Account Settlement

Check out and Account Settlement. Types of Guest Accounts. Guest Account – guest account on which all charges are posted for in-house guests paying by themselves. Guest accounts are created when guests guarantee their registration City Account/Non-guest account/House account –

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Check out and Account Settlement

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  1. Check out and Account Settlement

  2. Types of Guest Accounts • Guest Account – guest account on which all charges are posted for in-house guests paying by themselves. Guest accounts are created when guests guarantee their registration • City Account/Non-guest account/House account – • financial transactions • between hotel and • non-resident guests.

  3. Types of folios • Folio – statement of all transactions that are recorded on an account. • Four types • Guest folio – account assigned to individual guests • Master folio – account assigned to more than one person, usually for groups • Non-guest folio – account assigned to non-guest businesses with charge privileges at the hotel • Employee folio – account assigned to employees with charge privileges

  4. Guest requests check-out • Front Desk Agent inquires • about quality of services • Guest returns key • FDA retrieves hard copy of electronic guest folio • FDA reviews folio for completeness • Guest reviews charges and payments • Guest determines method of payment • Guest makes payment • FDA inquires about additional reservations or offers assistance with additional services • FDA communicates guest departure to HSKP Basic Check out Procedures

  5. Late check out is the situation • when the guest checks out after • the standard hotel check out time. • Depending on the hotel • policies a late check out • charge may be applied in • this situation. Late Check out

  6. Late Check out Effects • Not enough time for Housekeeping to prepare rooms for the arrival guests • Increases additional costs for the hotel

  7. Late Check out Handling Procedure • Post standard check out time for guests to be aware of • Call due out guests (guests who did not check out before standard check out time) • Charge late check out fee • Check for room discrepancies

  8. Late Charge • A late charge is a charge for a service or facility which is sent to the cashier too late to be added to a guest’s account for settlement.

  9. Typical Late Charges • Breakfast • Minibar • In room dining • Laundry • Question: To which type of FO account is • late charge posted? • Non-guest account or city account

  10. Account SettlementTypes of Ledgers • Ledger – a summary/grouping of accounts. • Guest ledger – refers to the set of guest accounts that correspond to registered hotel guests. • City ledger – collection of non-guest accounts.

  11. City Ledger The city ledger is the collection of city accounts belonging to non-registered guests. Examples of city ledger accounts: • Late charges of guests or guests who failed to settle bills • Credit card billings • Direct billing accounts • Travel agency accounts • Skipper accounts • No-show guests

  12. City Ledger Example

  13. Method of payment • Credit card payment-signature on credit card receipt • Direct billing- transfer guest account balance from the guest ledger to city ledger based on preliminary agreement or approval • Cash payment • Debit card payment • Combined settlement – more • than one settlement method

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