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Chapter 12, Section 1

Chapter 12, Section 1. How do laundry attendants affect hotel guests?. Superior Performance Standards. Carefully examine linens. Properly use laundry equipment. Remove spots and stains. Be alert to safety procedures. Practice teamwork. Demonstrate professional behavior.

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Chapter 12, Section 1

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  1. Chapter 12, Section 1

  2. How do laundry attendants affect hotel guests?

  3. Superior Performance Standards • Carefully examine linens. • Properly use laundry equipment. • Remove spots and stains. • Be alert to safety procedures. • Practice teamwork. • Demonstrate professional behavior. • Wash hands after a break.

  4. What are some ways laundry attendants can protect themselves from repetitive stress injuries?

  5. Linen Types • Washcloths • Hand towels • Bath towels • Beach towels • Bath mats • Blankets • Sheets • Pillowcases • Mattress pads • Tablecloths • Napkins • Cleaning cloths • Shower curtains and liners

  6. Linen Materials • Acrylic • Cotton • Polycotton • Nylon • Polyester • Wool • Blends

  7. Maintaining Work Areas How do laundry attendants perform maintenance as part of their daily duties? Pick up trash and other items. Check floor drains. Oil laundry cart wheels. Keep work tables clean. Return fallen trash to trash bin. Store laundry items to their proper place. Clean lint filters. Submit repair requests.

  8. Report the following problems to a supervisor: • Chemical dispenser levels that don’t move • Linens that don’t look or feel clean. • Washer gauges that are not within acceptable temperatures.

  9. Laundry Cycle Steps • Collecting soiled linens • Transporting soiled linens to the laundry • Sorting • Washing • Extracting • Finishing • Folding

  10. Section 12.1 Quiz • Which of the following tasks is the responsibility of the laundry attendant? • Fill banquet and restaurant linen requisitions. • Remove used towels from guestroom bathrooms. • Use a buffer machine.

  11. Section 12.1 Quiz 2. Which of the following steps within the laundry cycle appear in the correct order? a. Transport soiled linens to the laundry sort soiled linens collect soiled linens b. Collect soiled linens Transport soiled linens to the laundry Sort soiled linens c. Transport soiled linens to the laundry Collect soiled linens Sort soiled linens

  12. Section 12.1 Quiz 3. True/False: Repeating the same actions throughout the day can cause repetitive stress injuries. 4. True/False: Laundry attendants are responsible for repairing broken laundry equipment within their area. 5. True/False: Soiled laundry and clean laundry are placed in separate carts in the laundry room.

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