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M5 Pronunciation On the Phone

Improve your intonation and connected speech skills for phone conversations. Learn vocabulary and phrases for greetings, introductions, clarifying information, finishing calls, and more.

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M5 Pronunciation On the Phone

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  1. M5 PronunciationOn the Phone

  2. Objectives • Review intonation and connected speech under the topic of talking on the phone. • Understand and deliver naturally spoken English and comprehensible phone dialogues.

  3. Getting Started “ Having telephone conversations in a second language can be very stressful. If you don’t know what to say, it is very common to feel nervous in any conversation. This is true even when speaking in your native tongue.

  4. Read and Repeat Read as naturally as you can. Vocabulary and phrases Different greetings Relax Formal: “May/Could I speak with…” “Would you like to leave a message” “Can I take a message” “Let me read it back to you” “I should let you go/I should get going.” “Thanks for calling.” “It was nice talking with you.” Informal: Hold on, I’ll get him/her. Hang on a sec, let me check my schedule. put you on hold I can barely hear you. hang up (on sb.) call back/return the call Formal: “Thank you for calling ____. How may I direct your call/help you?” “I’ll transfer you.” “Hello, this is ______.” Informal: “Hi/Hey _____, it’s _____.” “How’s it going?” Vs. “What’s up” “Great!” “Not much.” “Pretty good, thanks.” “Nothing much.” “Not so good.”

  5. Check It Out Steps occur in real phone conversations. Answer the phone Ask to speak to somebody Introduce yourself Check/Clarify info Finish a call Give a reason for your call Transfer the call Take/Leave a message Formal: “(Company name)…speaking. How can I help you?”/“Thank you for calling... How may I direct your call?” Informal: “Hello/Hi/Hey… Formal: “One moment please, I’ll put you through.” “Please hold.” “I’ll transfer you.” Informal:I’ll get him/her. Formal: “Hello, this is…”/“Hello, this is… from (Company name).” Informal: It’s… “Would you like to leave a message?” “Can I take a message?” “Could you/Please ask him/her to call me back?” “Please remind him/her… “Let me read that back to you.” “Could you spell… for me?” Formal: “Well, it was nice talking with you.” “Thanks for calling.” “Anyway… I should let you go/I should get going.” “I’ll get in touch in a couple of days.” “I’ll call you back a little later.” “Talk to you soon.” Informal: (Your turn) “May I speak with…?” “Could I speak with…?” “I’m calling about…” “I’m calling to …”

  6. Helen: Midtown Computer Solutions, Helen speaking. How can I help you? Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please? Helen: One moment please – I’ll put you through. Helen: Mr. Bardos? I’m sorry, Natalie’s in a meeting at the moment. Would you like to leave a message? Ryan: Yes, could you ask her to call me back as soon as possible? It’s pretty urgent. Helen: Of course. Does she have your number? Ryan: She has my office number, but let me also give you my cell – it’s 472-555-8901. Helen: Let me read that back to you – 472-555-8901. Ryan: That’s right. Helen: And could you spell your last name for me? Ryan: B as in Boston – A – R – D as in dog – O – S as in September. Helen: Okay, Mr. Bardos. I’ll give her the message. Ryan: Thanks a lot. Bye.

  7. Linda: Hello? Ryan: Hi Linda, it’s Ryan. How’s it going? Linda: Pretty good, thanks. How about you? Ryan: I’m fine. Sure glad it’s Friday. Hey, is Peter there? Linda: Yeah, hold on, I’ll get him. Peter! Ryan’s on the phone. Peter: Hey Ryan, what’s up? Ryan: Not much. Are you up for going fishing this weekend? Peter: What? There’s a lot of background noise – I can barely hear you. Ryan: Sorry about that – I’m at the train station. I was wondering if you wanted to go fishing this weekend. I’m heading up to Mountain Lake with some friends early tomorrow morning. Peter: Uh, hang on a sec, let me just check with my wife to make sure we have no other plans. Ryan: Sure. Peter: Okay, she’s given me the green light! Ryan: Sweet! We’ll pick you up at 6 tomorrow morning. Take care.

  8. Make It Fun Informal: In groups of 2 or 3 to create a phone conversation. You are calling your friend Jean to ask her to go swimming with you at 3:00 pm Saturday afternoon. Add more information as needed. Formal: In groups of 2 or 3 to create a phone conversation. You are calling ABC company to settle down the time of meeting its manager --- Mr. Smith. Use your mobile phone to record yourself. Compare and practice. A: Good afternoon, this is Rachel. How may I help you? B: Hello. Is Mr. Savinov available? A: May I ask who’s calling? B: My name is Mr. Wilson. I’m calling in regards to our meeting this week. A: Would you mind holding for a minute, Mr. Wilson? B: Not at all. A: Thanks so much. C: Hello. A: Mr. Savinov, you have a phone call from a Mr. Wilson about a meeting this week. C: Great. Put him through (transfer the call to me). Hello, Mr. Wilson. What can I do for you? B: Hi, Mr. Savinov. I was just calling to confirm the details of our meeting. What’s a good time for you? A: Well I’m very busy tomorrow. How about 10 o’clock on Friday? B: I may not be able to make it at ten. Would 10:30 be OK? A: Sure that works for me. I’ll pencil you in (put you on my schedule) for 10:30 on Friday. B: Great. I’m looking forward to it. See you soon. A: Sure… thanks for calling. Take care (have a nice day).

  9. Feedback MISTAKES are proof that you are TRYING

  10. Thank you!

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