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Registration Service Update

This update by Madhvi Gokool from the Registration Department discusses the improvements made to the registration service process. It highlights the weaknesses identified, the measures taken for continuous service delivery, and the success rate of membership and resource requests. It also emphasizes the need for cooperation from members in maintaining updated contacts and registering assignments.

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Registration Service Update

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  1. Registration Service Update By Madhvi Gokool 21 June 2012

  2. Registration Department • Madhvi Gokool – RS Manager • IP Number Resource Analyst Hiba Abbas Eltigani Kofi Ansa Akufo

  3. Registration Service Process • Before 1 March 2013 Separate evaluation of Membership requests and resource requests Different queues Weaknesses identified Time consuming Induced a lot of delays AFRINIC responses not consistent/timely Confusion for the requestors

  4. Registration Service Process • Jan-Feb 2013 Improved on the weaknesses - Redefined the new-membership process • Evaluation of Membership requests and resource requests evaluated by the hostmaster at the same time. • Staff the Registration Service Dept • One queue new-member@afrinic.net • Priorities set for all stakeholders (AFRINIC staff) • Measures taken for continuous service delivery • 14 days to approve membership/resource request

  5. Registration Service Process How Successful have we been?? Membership/resource requests responded within 2 hrs of email reaching AFRINIC – 80% of the time Membership & Resources approval timeframe Minimum – 1 day Maximum – 3 months Tickets are Stalled when respondents ask for more time to provide the justification Average of 20 membership requests approved each month

  6. Blocking factors & fixes IP Addressing Plan – Brief, incomplete , not showing justified needs Registrants required more time to provide the justification (proof of connectivity etc) IP Addressing Plan module in training materials New Member Registration Portal

  7. Existing members Service to existing members have not been neglected • Hostmaster queue Approve and Issue an additional prefix within 7 days - Myafrinic-activate queue • Afrinic-dbm queues

  8. Hostmasters’ Observations • Factors increasing resolution time of requests • Obsolete Registered Contacts • Non-payment of fees(not in good standing) • Inadequate IP addressing plan • Non registration of Assignments(37%)/ overlaps/non-CIDR assignments • Reluctancy to give more information about the Assignments

  9. Hostmasters’ Observations • Telcos – Lack of statistics regarding concurrent internet subscriber connections • Bandwidth usage as justification for IP address usage

  10. Statistics(Jan-Jun) New members 2012 – 56 2013 -74 ASN 2012 – 66 2013 -73 IPv4 resources 2012 – 2,132,224 2013 - 725504 (4.5 million pending payment and final justification)

  11. Conclusion Improvement of our services & service delivery (routing registry , RPKI , e-voting) can only happen if our members cooperate Pay bills on-time Maintain updated registered contacts Register their assignments(in their customer name/contacts Spam Abuse – start implementing abuse contacts

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