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Lean is a systematic approach to reduce or eliminate activities that don't add value to the process.
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Reduce Costs and Improve Your Customers’ Experience Process Improvement Using Six Sigma & Lean Methods
Objectives of this Session • Define Six Sigma / Lean • Demonstrate the benefits of applying Six Sigma / Lean to your business • Share ideas on how you can help make your business a “Lean Organization” • Provide resources for learning more
What Is “Six Sigma / Lean” All About? Lean Six Sigma Eliminate errors by controlling the variation of inputs to optimize the outputs Make sure each step of the process is right No errors = less expense, more value DMAIC: Define, Measure, Analyze, Improve, Control Yellow, Green, Black, Master Belts entify and eliminate waste • Get the overall Process Flow right • No waste = less expense, more value • Value Stream Mapping: current state, future state • Lean Agent,Certified Lean Agent
Maximize Value • The customer will pay for it • It is required to do business • The government requires it; cannot do business legally without it
The 5S Way • Sort (Determine what is really needed = open up free space). • Set In Order (A place for everything = smooth flow, improved productivity). • Shine (Everything clean and works well). • Standardize (Monitor the first 3 steps). • Sustain (Awareness, stick to the rules ‒ requires a cultural shift).
DMAIC • Definethe process. We want to have a clear beginning and end. The Process Map will represent exactly. • Measure. After the Process Map has been created, it is time to make sure we understand why we do each step along the way and how long it takes to do each step. • Analyze. The work may also require other tools. For example, at the points where we find loops and rework, we may want to step back and use a tool called the 5 Whys or a Fault Tree Analysis. These tools help us to determine the root causes. • Improve. Typically, there are lots of suggestions for improvement. The team will often create the new workflow Process Map or Value Stream to show the reductions in the process. • Control. Work through all the changes, measure the results, and address what needs to be done to make it stick, including communication, training, etc.
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