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Cypreon VoIP Switching System Product Overview

Cypreon VoIP Switching System Product Overview. Experience the Freedom of Communications without Limits. Market Terminology. IP Centric PBX … a solution that fully supports packet switching as its primary means of interconnecting resources IP Enabled PBX

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Cypreon VoIP Switching System Product Overview

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  1. Cypreon VoIP Switching SystemProduct Overview Experience the Freedom of Communications without Limits

  2. Market Terminology • IP Centric PBX • … a solution that fully supports packet switching as its primary means of interconnecting resources • IP Enabled PBX • … adjunct modules that allow TDM switches to interface with IP phones and soft phones connected to a LAN. Components include IP trunk and IP line cards • IP Phones • … IP or Ethernet phone (or station), a device that converts analog voice signal within the device for transmission across packet based telephony systems and networks

  3. What is Cypreon? • What is Cypreon? • Cypreon is a true ‘IP Centric’ switch with a range of traditional PBX features and applications. • What does it provide? • Delivers a full featured IP solution with desktop integration • Scalability • A comprehensive range of business features • Administration simplicity

  4. Cypreon Provides Solutions For… • Small to Medium Sized Businesses • Single or Multi-Site offices • 25-200 users per site • Application-intensive communications • Contact Centers • Unified Messaging • Customer Management • Large remote or mobile workforce • Home offices / Teleworkers • Traveling Sales or Service staff • Distributed WAN-connected campus environments • Regional offices • Overseas offices

  5. Open Architecture The Cypreon Advantage

  6. Cypreon – Design Guidelines • Ease of Installation • All hardware is software configurable, no straps or manual configuration • All ‘devices’ are ‘plug & play’ and auto discovered by the Controller • Ease of Administration • Standard data administration tools and web service support • All service applications downloaded from a single point • User configuration via a web service • Ease of Maintenance • Controller software upgrades are automatically propagated to all of the Phones and Gateways • Local and Remote Administration via the same tools

  7. The Cypreon AdvantageOpen Architecture • Open Standards • Operating Systems • Linux Red Hat 7.3 OS (Cypreon Controller) • VXWorks OS (Digital Gateways) • Industry Standard Protocols • G.711 • H.323 / SIP • TAPI • Switched Ethernet

  8. The Cypreon AdvantageOpen Architecture • System Stability & Up Time • Red Hat Linux 7.3 Operating System • POSIX compliant • Stable, reliable OS • Managed Configuration Changes • Changes can be pended and updated • Cypreon can continue to process calls while updates in progress • Mass updates to peripherals (Gateways and/or CIP phones) are scheduled and managed to prevent impacting system performance • Guaranteed Packet Delivery • Common packet delivery protocol (VRDP) enhances UDP • Guarantees packet delivery • Excellent solution for non-streaming data environment

  9. The Cypreon AdvantageOpen Architecture • Adaptability to Emerging Technologies • Linux open source tools & applications enable Teltronics to quickly incorporate new technologies into Cypreon • Reduce development costs • Improves time to market • Protects customer investment • Industry standards simplify interoperability • TAPI support allows other TAPI-enabled software to integrate with Cypreon for streamlined Computer-Telephony Integration applications • H.323 & SIP (pending)

  10. Open Architecture Quality of Service The Cypreon Advantage

  11. Cypreon is designed to ensure high quality voice communications over both the LAN/WAN and the PSTN Audio quality consistently rated “excellent” by independent testing labs Audio server records problem transmission for troubleshooting The Cypreon AdvantageQuality of Service

  12. Cypreon’s LAN (IP device-to-IP device) QoS 128kbps voice sampling (8K*16bit linear) Twice the normal sampling with no compression LAN audio better quality than that available from the PSTN or produced by G.711/G.712 Dynamic jitter buffers & network synchronization minimize end-to-end latency Unicast voice, multi-cast conference Voice is unicast in normal 2-party conversations Less network congestion Reduces end-to-end delays Multi-cast only when beneficial (e.g. conferencing) Intelligent traffic monitoring Cypreon monitors network traffic through devices Intelligently controls priority of packets entering LAN Reduced end-to-end delay for voice frames Fewer dropped packets Improved audio The Cypreon AdvantageQuality of Service

  13. Cypreon’s PSTN QoS Latency, jitter, and lost packets handled as with LAN QoS Echo Compensation Ensures high quality audio when communicating over the PSTN or to an analog domain entity Technology Designed for T1/PRI extension Architected to work with AGC extension Benefits Tailored to voice over LAN applications Combined with network synchronization, provides full duplex conversation The Cypreon AdvantageQuality of Service

  14. Open Architecture Quality of Service Modular, Scalable Design The Cypreon Advantage

  15. The Cypreon AdvantageCypreon Components Cypreon consists of the following: • Cypreon Controller • Linux Red Hat 7.3 • Cypreon Application & Software Key • Analog Gateway • Station Ports • Trunk Ports • Digital Gateway (Dual or Quad) • T1 PRI • E1 PRI • CIP 210 Phone

  16. The Cypreon AdvantageCypreon Port Capacity Cypreon Component Sizing • Active ports - 350 • User Extensions - 200 active • Cypreon Connect – 200 active • Attendant Workstations – 5 active • Analog Ports – 128 (8 Analog Gateways) • Digital Spans – 92-120 (2 Dual or 1 Quad Digital Gateway) • User Classes - 32 • Voicemail Ports – 32 • Parking Slots - 8 • Overhead Paging Ports – 1 • Music On-Hold Ports – 1

  17. The Cypreon AdvantageOpen Architecture - Controller • 1U Rackmount Server • 2.4GHz or better processor • 512 MByte RAM • 40GByte or better disk drive • Dual 1Gigabyte NIC • Pre-installed with Red Hat Linux 7.3 • Samba (NTFS), PostgreSQL database, Apache web server • Pre-installed with Cypreon Application

  18. The Cypreon AdvantageCypreon – Analog Gateway Analog Gateway – Features • 16 universal slots, loop start trunk or station modules • All modules auto-discovered • All software and configurations automatically downloaded from Controller • Visual indication of circuit status • Music On-Hold • Overhead Paging circuits • Two ‘power fail’ circuits • Requires 2 switched Ethernet ports – voice and control

  19. The Cypreon AdvantageCypreon – Digital Gateway Digital Gateway Features Dual or Quad Span • Dual T1 PRI/E1 PRI or Quad T1 PRI/E1 PRI per Digital Gateway • All spans are auto-discovered • All software and configuration is automatically downloaded from the Cypreon Controller • Visual indication of individual span status • Requires 2 Switched Ethernet ports – voice and control • Supports T1 PRI Protocols – AT&T 4AESS, AT&T 5AESS, DMS100 and NI2 • Supports E1 PRI Protocols - EuroISDN

  20. The Cypreon AdvantageCIP 210 Telephone • CIP210 Phone • 9 x 20 LCD Character Display • 14 Programmable Keys • Headset Support • Speakerphone • Auto Discovery • Built-in Quality of Service Device • Software downloaded from Cypreon Controller automatically • Supports ‘power over LAN’ IEEE 802.3af option B • DHCP Support • Identical hardware to the 20-20 • Colors: Charcoal or Warm Gray

  21. Cypreon System ComponentsWAN Gateway • Cypreon WAN Gateway • 1U WAN Gateway • Uses include • VoIP between geographically dispersed corporate locations • Satellite office connectivity • Connect multiple Cypreon systems via WAN • Hop Off – Hop On Support • Virtual Numbering Plan in Cloud • Interconnects legacy systems and Cypreon • Multi codec support G711, G723, G726, G729, NetCoder – codec support automatically negotiated • H.323 and SIP compliant

  22. Open Architecture Quality of Service Modular, Scalable Design Simplified Administration The Cypreon Advantage

  23. The Cypreon AdvantageSimplified Administration • Internal Cypreon webpage • Anytime access to system administration & maintenance software • System software & updates • Product documentation • 3rd party software • On-line access to • Cypreon Console • Fingertip Toolsets • Cypreon Connect • Controller Status • On-line Technician Access to Cypreon Controller

  24. The Cypreon AdvantageSimplified Administration • Cypreon Console • Simplifies database programming and system administration • Standard browser-based graphical user interface • Comprehensive online help • Self-paced Quick Start tutorial • Easy to install & maintain • Downloadable from Cypreon internal webpage • Auto-updates to current software version • Operates on any Windows 95 or higher OS • 5 concurrent Cypreon Console sessions

  25. The Cypreon AdvantageFingertip ToolsetTM • Authorized users can maintain their own station settings • Speaker / Headset / Handset volume settings • Forwarding rules & destinations • Programmable Feature Keys • Customize & print faceplates • User Password • Minimizes station programming Changes • On-Line Help!

  26. Login / Logout eliminates Moves from the MAC equation Personal settings download to station at login Programmable feature keys Default phone settings Class of service Temporary or permanent moves supported Excellent for Call Center or split-shift environments No need to move phones No need to modify Cypreon database settings The Cypreon AdvantageHot Desking

  27. The Cypreon AdvantageTAPI Call Control • TAPI TSP • Class of Service Option • Downloaded from Cypreon Controller • Installed on Client PC • Enables third-party integration • Application support for MS Outlook, ACT, Gold-Mine, Card Scan etc. • Attendant Console Interface • User Page Web Based Download

  28. System Features ANI/DNIS Delivery Dial Restrictions Least Cost Routing Hunt Groups Graphical Attendant Work Station Hot Desking CTI Support Voicemail Integration Call Routing Directed & External Page Company Directory Class of Service Night Mode Call Park / Pickup Music on Hold SMDR E911 Compliance The Cypreon AdvantageFull-Featured Telephony Support

  29. Station Features Display phone with Caller ID One-touch Voice Mail access 6 party call conference Transfer (blind, supervised, whispered) Mute Hold Speed Dial Features Individual speed dial(s) Redial last number Last 10 numbers System directory Speakerphone / headset DSS/BLS Do Not Disturb Call Forwarding Multi-state LEDs to indicate Message Waiting Call on Hold Call Muted Line in Use / Call Waiting Menu access to all soft-features Login/logout The Cypreon AdvantageComprehensive Station Features

  30. The Cypreon AdvantageAutomatic Call Distribution • ACD Routing • Calls can be automatically directed to ACD Groups based on DNIS • Group routing can be defined as Broadcast (all), Circular (next Agent) , Linear (first Agent, second Agent) or Uniform (longest idle) • Calls can be queued or directed to other ACD Groups based on Agent availability and forwarding rules • DNIS Call Routing • Max ACD Groups is 32 • Agents can be in up to 8 ACD Groups • Agent Login/Logout supported at the CIP210 phones • Screen Pop and Call Control via TAPI TSP

  31. The CLARO SolutionCypreon Single Site

  32. Cypreon WAN InterconnectivityProduct Overview Experience the Freedom of Communications without Limits

  33. Economical Secure Smart Clear and Simple InterconnectivityThe Solution • CLARO & ROBO Solution

  34. IP Network LAN Teltronics Claro Existing infrastructure The CLARO SolutionCLARO Integration • Fully converged IP solution • Existing equipment leveraged • No additional extensions • No PBX reprogramming • Multi-path call routing

  35. The CLARO SolutionIntelligent Routing • Smart, Transparent Call Routing • Native Dialing • Universal ‘Private” Numbering Plan • Automatic least cost routing • PSTN redundancy • Constant QoS monitoring Calls are always carrier-grade quality

  36. IP Network The CLARO SolutionQuality of Service • Calls over IP only if network quality meets par • Variable, user- defined threshold level PBX Teltronics Claro Yes! QoS? Teltronics Claro Sarasota Office PBX PSTN IP Network

  37. IP Network The CLARO SolutionQuality of Service PBX Calls over PSTN if network quality is below par 9-1-707-766-2240 Petaluma Office Teltronics Claro QoS? No! Teltronics Claro Sarasota Office PBX PSTN IP Network

  38. The CLARO SolutionAlways On • Call failover to PSTN via copper-to-copper auto relay • Power loss • Gateway malfunction • Administrator option • Emergency number routing (auto or forced pass-through to PSTN) • Local number routing (local and 1-800 number pass through)

  39. The CLARO SolutionSmart Call Handling • H.323 and SIP concurrent support • NAT/Firewall traversal • Configurable remotely via Gateway Configurator • Configurable via Blue Seal Security Lock • Automatic call type detection • RBNM down to the port level • Hop-on with auto-dial support • Hop-off with authentication • Gateway Level and Call Level Authentication • Least Cost Routing • Private Numbering Plan

  40. The CLARO SolutionOptimized Voice Clarity • Multiple choices of voice compression, negotiated call by call • Voice prioritization • Quality boosting algorithms • Voice and Signaling AES Encryption

  41. The CLARO SolutionTotal Solution • Stand-alone solution • No reliance on gatekeeper • No redundant equipment • No single point of failure • Unique Officer-Private architecture • Easy deployment • Automatic new gateway initiation

  42. The CLARO SolutionClaro ROBO • Claro ROBO (2-port) • Universal analog (FXO-FXS) • LAN/WAN/VoIP gateway • Remote Office, Business Office (ROBO) • NAT router/Firewall • DHCP server • DNS server • 4-port 100MBps Ethernet switch • Blue Seal Security Lock™

  43. The CLARO SolutionClaro Connect • USB Adaptor + client software • Dual usage options • Any analog phone + USB adaptor • Sound card + headset • Mobile workers, Road Warriors • Multiple codecs with dynamic selection • Auto dial • Voice priority modulation • NAT/Firewall traversal

  44. The CLARO SolutionClaro Link and Talk • Web phone/ “click and talk” • Call from PC with Internet Explorer browser • Connection to any designated PSTN number • Hop-off or Hop-On • PBX extension • Terminated by any CLARO or ROBO gateway

  45. The CLARO SolutionMobile Office

  46. The CLARO SolutionEnterprise Connectivity

  47. The CLARO SolutionSummary • Clear and Simple • Easy to install, deploy, manage, use • Optimized voice quality • Interoperable with all vendor equipment • Stand-alone, self-contained, end-to-end solution • Smart • Guaranteed carrier-grade quality, reliability availability • Secure • Economical

  48. Cypreon Network AssessmentOverview Experience the Freedom of Communications without Limits

  49. VoIP Network AssessmentVoIP Deployment • Assess the network’svoice quality capability and determine the number of simultaneous VoIP calls the existing network can support • Isolate trouble-spots affecting VoIP performance • Report on the performance of the network, the VoIP system, and other applications before, during, and after VoIP deployment

  50. APPLICATION SERVERS NETALLY TEST CENTER APPLICATION SERVERS ROUTER NETREGARD WEB AGENT NETREGARD WEB AGENT SAA SAA TRAFFIC AGENT TRAFFIC AGENT NETPROXY REMOTE GUI VoIP Network AssessmentVoIP Deployment

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