Management Information Systems, 10/e

1. Management Information Systems, 10/e Raymond McLeod and George Schell Management Information Systems, 10/e Raymond McLeod and George Schell

2. Chapter 4 System Users and Developers Management Information Systems, 10/e Raymond McLeod and George Schell

3. Learning Objectives • Know that the organizational content for systems development and use is changing from a physical to a virtual structure. • Know who the information specialists are and how they can be integrated into an information services organization. • Be alert to new directions that the information services organization may take. Management Information Systems, 10/e Raymond McLeod and George Schell

4. Learning Objectives (Cont’d) • Understand what is meant by “end-user computing” and why it came about. • Appreciate that users, especially those with an end-user computing capability, are a valuable information resource. • Know the benefits and risks of end-user computing. Management Information Systems, 10/e Raymond McLeod and George Schell

5. Learning Objectives (Cont’d) • Be aware of the types of knowledge and skill that are important to systems development. • Appreciate the value of managing the knowledge held by information specialists and users. • Recognize the benefits and risks of the virtual office and the virtual organization. Management Information Systems, 10/e Raymond McLeod and George Schell

6. Figure 4.1 Information Systems Support for the Organization Management Information Systems, 10/e Raymond McLeod and George Schell

7. Information Services (IS) Organization • Information resources • Information specialists • System analysts • Database administrators • Webmasters • Network specialists • Programmers • Operators Management Information Systems, 10/e Raymond McLeod and George Schell

8. IS Organizational Structure • Trend from centralized to decentralized structure. • Divisional information officer (DIO) • Innovative • Partner model • Platform model • Scalable model Management Information Systems, 10/e Raymond McLeod and George Schell

9. Figure 4.3 A Network Model of Information Services Organization Management Information Systems, 10/e Raymond McLeod and George Schell

10. Network Model (Cont’d) • Visioning network enables the CIO to work with top mgmt. in strategic planning for information resources. • Innovation network is used by the CIO to interface with business areas so that innovations can be developed. • Sourcing network is utilized to interface with vendor for acquiring information resources. Management Information Systems, 10/e Raymond McLeod and George Schell

11. End-user Computing • End-user computing (EUC) is the development by users of all or parts of their information systems. • EUC has 4 main influences: • The impact of computer education. • The information services backlog. • Low-cost hardware. • Prewritten software. Management Information Systems, 10/e Raymond McLeod and George Schell

12. Benefits of EUC • Match capabilities and challenges. • Reduce the communication gap. Management Information Systems, 10/e Raymond McLeod and George Schell

13. Risks of EUC • Poorly targeted systems. • Poorly designed & documented systems. • Inefficient use of information resources. • Loss of data integrity. • Loss of security. • Loss of control. Management Information Systems, 10/e Raymond McLeod and George Schell

14. Education Criteria, Knowledge, & Skills Needed for IS Careers • Systems development knowledge • Computer literacy • Information literacy • Business fundamentals • Systems theory • Systems development process • Systems life cycle (SLC) & Systems development life cycle (SDLC) • Systems modeling Management Information Systems, 10/e Raymond McLeod and George Schell

15. Table 4.1 Knowledge Requirements Management Information Systems, 10/e Raymond McLeod and George Schell

16. Education Criteria, …(Cont’d) • Systems development skills • Communications skills • Analytical ability • Creativity • Leadership Management Information Systems, 10/e Raymond McLeod and George Schell

17. Table 4.2 Skills Requirement Management Information Systems, 10/e Raymond McLeod and George Schell

18. Managing the Knowledge • Office automation includes all of the formal & informal electronic systems primarily concerned with the communication of information to and from persons both inside and outside the firm. • Shift from clerical to mangerial problem solving. Management Information Systems, 10/e Raymond McLeod and George Schell

19. Virtual Office • Telecommuting describes how employees could electronically “commute” to work. • Hoteling is when the firm provides a central facility that can be shared by employees as the need for office space and support arises. Management Information Systems, 10/e Raymond McLeod and George Schell

20. Virtual Office (Cont’d) • Advantages • Reduced facility cost. • Reduced equipment cost. • Reduced work stoppages. • Social contribution. • Disadvantages • Low morale. • Fear of security risks. Management Information Systems, 10/e Raymond McLeod and George Schell

21. Virtual Organization • Three I Economy is those industries that are most attracted to the concept of the virtual office & the virtual organization and those that add value in the form of information, ideas, and intelligence. Management Information Systems, 10/e Raymond McLeod and George Schell

22. The Human Element • Most important ingredient in the development & use of information systems. • Main players • Users • Information specialists Management Information Systems, 10/e Raymond McLeod and George Schell