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Guerrilla Assessment: A practical approach to Library Impact and Value

Guerrilla Assessment: A practical approach to Library Impact and Value. Zsuzsa Koltay Cornell University Library Director of Assessment and Communication . l ow cost. unconventional. b ig impact. l ow cost: senior s urvey.

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Guerrilla Assessment: A practical approach to Library Impact and Value

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  1. Guerrilla Assessment: A practical approach to Library Impact and Value Zsuzsa Koltay Cornell University Library Director of Assessment and Communication

  2. low cost

  3. unconventional

  4. big impact

  5. low cost:senior survey “To what extent have Cornell library resources and services contributed to… …your ability to evaluate the quality of the information you find? …your ability to conduct research? …your efficiency? …your academic success? Rating scale: not at all; very little; some; quite a bit; very much

  6. 2010

  7. unconventional:value calculations

  8. Transaction count X value expressed in $$$

  9. 08/09 Cornell example • for the use of physical volumes: $15,135,782 • for articles accessed online and through interlibrary services: $61,265,783 • for answering questions to build research skills and contribute to Cornell research results: $1,176,615 • for in-depth consultations that contribute to Cornell research results: $126,900 • for Cornell’s use of preprints from arXiv.org: $740,250

  10. for distributing Cornell-created content to the world through eCommons: $12,001,290 • for laptops borrowed: $202,165 • for library instruction: $xxx ___________________________ Roughly 1:2 cost to value

  11. so what? • Great context or bogus numbers? • How do our cost and value to users relate to each other? • Very varied reactions – not used, not updated

  12. big impact:benchmarking

  13. The big irony: resources and rankings rule!

  14. +1.7% in 5 years +25.8% in 5 years

  15. The Petition We, the (undersigned) faculty of Cornell University, affirm the critical importance of the library system to all aspects of Cornell’s mission. […]We call on the central administration […] to meet the first objective of the Cornell University Library Strategic Plan (2011-2015), to "Return the Library to its position among the top ten academic institutions in the Association of Research Libraries in terms of collection support".

  16. Signature #554 The two most important ingredients of a great university are an excellent faculty and an excellent library. If need be, cut back on other things (athletic programs, faculty salary pool, ...) to rebuild the funding strength for Cornell's library system Professor X, Neurobiology And Behavior

  17. Discussion • Is there merit in lightweight approaches? • Are they reliable? • Do you have examples? • What evidence resonates on your campus?

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