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UCL Library Services Strategic Priorities 2019-22

Explore the strategic priorities of UCL Library Services from 2019-2022, focusing on user experience, staff diversity, finance management, sustainable practices, and more. Learn about key performance areas and initiatives driving progress.

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UCL Library Services Strategic Priorities 2019-22

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  1. Strategic Priorities 2019-22 Dr Paul Ayris Pro-Vice-Provost (UCL Library Services) Co-Chair of the LERU INFO community e-mail: p.ayris@ucl.ac.uk

  2. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  3. http://www.ucl.ac.uk/library/about/strategy Library Strategy at Kate Cheney Staff Equality, Diversity & Inclusion Andy Pow Finance & Management Information June Hedges User Experience Paul Ayris Communication, Outreach & Open Science Martin Moyle Systems, Collections & Processes Ben Meunier Sustainable Estate 6 Key Performance Area Leads

  4. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  5. 1. User Experience • UCL has used 5 measures • National Student Survey (NSS) • New to UCL (NewtoUCL) • Student Experience Survey (SES) • Postgraduate Taught Experience Survey (PTES) • Postgraduate Research Experience Survey (PRES) • Most important is NSS • Will form part of TEF (Teaching Excellence Framework) • NSS 2019 • Library (q19) scored 86% - up 1% • Sector average = 88% • Library score was one of the highest scores for all 27 top level NSS questions

  6. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  7. 2. Staff, Equality, Diversity & Inclusion • Library just awarded Customer Service Excellence accreditation • Assessed against 57 criteria • 2017 Staff Survey in UCL • 88% of respondents said they understood how their work contributes to the Library • Whole staffing complement restructured to reflect Library Strategy

  8. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  9. 3. Finance & Management Information

  10. 3. Finance & Management Information

  11. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  12. 4. Systems, Collections and Processes May 2019 64% of UCL modules have online reading lists

  13. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  14. Student Centre

  15. Student Centre (2)

  16. Student Centre (3)

  17. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  18. Alternative Publishing Platforms 231 countries 2 million UCL Press downloads since June 2015

  19. Most-downloaded books (Apr19) 319,902 Since March 2016 94,446 SinceSept 2016 60,358 Since August 2016 72,232 SinceMarch 2016 67,125 SinceJanuary 2018

  20. Content • Library Strategy • 6 Key Performance Areas • User Experience • Staff, Equality, Diversity and Inclusion • Finance & Management Information • Systems, Collections & Processes • Sustainable Estate • Communication, Outreach and Open Science • Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

  21. Conclusions • Library Strategy fully aligned with UCL 2034 and institutional strategies • Customer Service Excellence is a key thread • UCL pioneering Open Science approaches in Europe

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