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PRESENTATION TO PORTFOLIO COMMITTEE OF DMR 2011/2012 ANNUAL REPORT 17 OCTOBER 2012 Programme 1.1: Financial Administration Branch. Presentation Outline. Non Financial Performance Information Programme 1.1: Financial Administration Branch - Achievement/Successes - Challenges
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PRESENTATION TO PORTFOLIO COMMITTEE OF DMR 2011/2012 ANNUAL REPORT 17 OCTOBER 2012 Programme 1.1: Financial Administration Branch
Presentation Outline Non Financial Performance Information Programme 1.1: Financial Administration Branch - Achievement/Successes - Challenges - Corrective measures Presentation to be read in conjunction with pages 42 to 48 of the DMR Annual Report
Programme 1.1: Financial Administration Branch Purpose To provide strategic and administrative support services to the Ministry and the Department
ACHIEVEMENTS/SUCCESSES Customer/Stakeholder Perspective: 1. Provide reliable and timely information: • 92.9% Of reports were submitted within prescribed timeframes, exceeding the target by 2.9% 2. Improve service delivery: • Customer satisfaction index conducted yielded 3 scores out 5. • Defined turnaround times were adhered to by 91.9 %, exceeding the target by 11.9% 3. Educate and empower stakeholders: • A query management system was developed and as such queries and complaints raised due to lack of information were reduced by 100%.
ACHIEVEMENTS/SUCCESSES (Cont.) Customer/Stakeholder Perspective (cont.): • Non-Compliance with internal processes was reduced by 56 %, exceeding the target by 6 %. 4. Provide ICT Systems • One monitoring tool was procured as targeted. • Availability of Information System was achieved at 98.1%, exceeding the target by 8.1%. 5. Provide adequate facilities for effective service delivery • Facilities were aligned with business needs at 50% as targeted. 6. Promote transformation policies: • Percentage spent on targeted group was achieved by 51.3%, exceeding the target by 11.3%.
ACHIEVEMENTS/SUCCESSES (Cont.) Internal Processes Perspective • Implement policies, processes and procedures: • 12 Policies Approved were implemented. • 11 Approved processes and procedures were implemented. 2. Improve turnaround times: • 8 Processes had improved turnaround times. • 7 SLAs were signed. • 47 % Improvement in turnaround times, exceeding the target with 37%.
ACHIEVEMENTS/SUCCESSES (Cont.) Internal Processes Perspective (Cont.) 3. Align ICT with business objectives: • Approved Master System Plan (MSP) • One integrated system was implemented as targeted.
ACHIEVEMENTS/SUCCESSES (Cont.) Learning and Growth Perspective: 1. Facilitate Management and Leadership development: • All personal development plans were aligned to the Management requirements and 5 managers completed management courses as targeted. 2. Attract, Develop and Retain Skills: • Five HRD initiatives were implemented as targeted.
ACHIEVEMENTS/SUCCESSES (Cont.) Financial Perspective: 1. Align Budget to Strategy: • 100% Budget allocated to branch priorities, exceeding the target by 20%. 2. Manage Cost effectively: • Wasteful, fruitless and irregular expenditure was reduced by 86%, exceeding the target by 26%. • Under spending below threshold was maintained at 0.91%.
ACHIEVEMENTS/SUCCESSES (Cont.) Financial Perspective (Cont.): • Maximize utilization of resources: • 99% Reduction in the number of departmental assets disposed off prior to the end-of-lifespan, exceeding the target by 94%. 4. Promote Corporate Governance: • 100% Zero balance on key control accounts cleared as prescribed.
