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Royal University of Phnom Penh Institute of Foreign Languages Department of English. Professional Communication Semester II, 2010-2011. Subject : Communication Skills 402 Class : E4.9 Lecturer : HOR Soknak Students : CHEA Visithyro CHHIM Try CHHOUR Kimhy
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Royal University of Phnom Penh Institute of Foreign Languages Department of English Professional Communication Semester II, 2010-2011 Subject : Communication Skills 402 Class : E4.9 Lecturer : HOR Soknak Students : CHEA Visithyro CHHIM Try CHHOUR Kimhy HONG Sokonthea PENG Veasna Y Manoka Group Presentation
Conflict in work place RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration
Conflict needed third party intervention (Mediator & Arbitrator) RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration
Figures and Statistics RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration
Content: Mediation & Arbitration • Definition • Characteristics • Process • Pros & cons Stop!!! Mediator/Arbitrator
I. Definition • Mediation:The process to advises both or all groups, acts as intermediary and suggests possible conflict solutions. • Arbitration:have decision-making powers and can impose a settlement on the conflicting parties, which means the appointment of an independent person to act as an adjudicator (or judge) in a dispute, to decide on the terms of a settlement. Both parties in a conflict have to agree about who the arbitrator should be, and that the decision of the arbitrator will be binding on them all. Arbitration differs from mediation and negotiation in that it does not promote the continuation of collective bargaining: the arbitrator listens to and investigates the demands and counter-demands and takes over the role of decision-maker.
Exhibit 1 (Source: Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior) High Level of process control Low High Level of decision control
Difference between Mediation and Arbitration RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration
II. Characteristics • Independent & neutral • Communication skills • Understanding the issues • Legal knowledge • Creative in presenting options for settlement • Good judgment
Process RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration
IV. Pros & cons Pros: • Promote cooperation • mend relationship • Confidentiality - privacy • Flexible • Save time and cost
IV. Pros & cons (con’t) Cons: • Cost • Unfavorable acceptance • May not resolve the • conflict effectively • May go to court anyway
References: • Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior. New York: McGraw-Hill • http://www.ada.gov/medbroch.htm • http://www.beckerlegalgroup.com/a-d-mediation • http://imarketingsolutions.com/diversityresources/rc_sample/mediation1.html • http://www.nolo.com/legal-encyclopedia/arbitration-pros-cons-29807.html