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Social Media for B2B Technology Marketers (originally presented to Cisco's SMB global marketing team.) More social media and marketing content at http://gregverdino.typepad.com.
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humans networking {connecting with small and medium businesses through social media}
“social media describes the online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other. Social media can take many different forms, including text, images, audio, and video. Popular social mediums include blogs, message boards, podcasts, wikis, and vlogs.” {wikipedia.org}
{but the real point is} the people
{when i say social media, is this what you picture?} it’s time to take a broader view
{b2b decision makers participate in social media} according to a KnowledgeStorm study of b2b technology decision makers Do you participate in any of the following social media channels? 90% Video 80% Blogs yes 80% Wikis Social Networks 69% 53% Podcasts For podcasts yes includes once/a few times/frequently responses; for all other media yes includes monthly/weekly/daily responses KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
{social media influence b2b purchase decisions} Among those that participate in each social channel – does the content they access influence their business-related purchase decisions? 57.3% Video 53.6% Blogs yes 52.2% Wikis 26.5% Podcasts KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
{b2b marketers are shifting spend} according to a Forrester survey of b2b marketers % of B2B Marketers Changing their Budgeting Allocation on Emerging Channels B2B Marketing Budget Allocation B2B Marketing Budget Allocation Trade shows 91% Public relations 89% Email 87% Budget Increase 72% 73% 78% Direct mail 77% Print advertising Executive seminars and events 74% 73% Sponsorship 72% Webinars No Change 25% 70% Inside sales/telemarketing 62% Online display ads (banners, pop-ups) 59% Search marketing 37% Emerging online tactics 28% Rich media ads or Internet video Budget Decrease 3% Outdoor media 24% 22% TV advertising 20% Radio Emerging Online Tactics include Podcasts, RSS and Blogs The growth represents a change in the annual marketing budget from 2005 to 2006 Forrester: “B2B Marketing Needs a Makeover – Now” (Aug 2006)
it’s time for b2b marketers to shift from communication to conversation let’s get down to business
{the three pillars of conversational marketing} community dialogue partnership
community dialogue partnership
{b2b buyers see the value of business networking} 69% use social networks “primarily for business networking and development” and consistently cite 6 “best uses” KnowledgeStorm / UniversalMcCann Emerging Media Series (July-Nov 2006)
community dialogue partnership
you talking about they’re
“Ah, maybe I am prejudiced because I love Cisco stuff…” “I hate Cisco with the white-hot intensity of a thousand schoolgirls sizing up the latest bimbette that their current teen heartthrob crush is dating.”
community dialogue partnership