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LibQUAL+ in the UK & Ireland: five years experience

LibQUAL+ in the UK & Ireland: five years experience. J. Stephen Town and Selena Lock, Cranfield University. Summary. The overall SCONUL experience Some detailed results and observations Some thoughts on the role of LibQUAL+ in the context of ‘national’ academic library measurement.

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LibQUAL+ in the UK & Ireland: five years experience

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  1. LibQUAL+ in the UK & Ireland:five years experience J. Stephen Town and Selena Lock, Cranfield University

  2. Summary • The overall SCONUL experience • Some detailed results and observations • Some thoughts on the role of LibQUAL+ in the context of ‘national’ academic library measurement

  3. The SCONUL Experience

  4. Conclusions • LibQUAL+ successfully applied to the UK & Irish academic library sector (and beyond) • Provided first comparative data on academic library user satisfaction in the UK • Twenty institutions have conducted repeat surveys • Substantial impact of the results within institutions

  5. SCONUL 2003 20 institutions 11,919 respondents SCONUL 2004 16 institutions 16,611 respondents Increase by 4,692 SCONUL 2005 16 institutions 17,355 respondents Increase by 744 SCONUL 2006 20 institutions 19,108 respondents Increase by 1,753 LibQUAL+ 2003 308 institutions 128,958 respondents LibQUAL+ 2004 202 institutions 112,551 respondents Decrease by 16,407 LibQUAL+ 2005 199 institutions 108,504 respondents Decrease by 4,047 LibQUAL+ 2006 298 institutions 176,360 respondents Increase by 67,856 Response Comparisons

  6. Overall Potential UK Sample to 2007 • Full variety of institutions • 49% of institutions* • 53% of HE students (>850,000) • 36% of Libraries • 45% of Library expenditure *Based on Universities UK membership of 126

  7. Detailed results and observations

  8. Some questions? • What is important to UK & Irish academic library users and non-users? • What do the SCONUL cohort results over the past five years indicate about UK academic library performance and the influence of survey use? • How does this compare to US results? • What does all this mean in the broader context of library evaluation and quality development?

  9. SCONUL Cohort priorities

  10. Most Desired Aspects

  11. Least Desired Aspects

  12. Longitudinal Analysis Data from 2003 to 2007 (Session 1)

  13. Dimensions of Quality Five-year analysis

  14. Affect of ServiceFive-year analysis

  15. Information ControlFive-year analysis

  16. Library as PlaceFive-year analysis

  17. Overall Five-Year Analysis by User Group

  18. Radar Charts

  19. SCONUL Core Question Summary 2003

  20. SCONUL Core Question Summary 2004

  21. SCONUL Core Question Summary 2005

  22. SCONUL Core Question Summary 2006

  23. SCONUL Core Question Summary 2007 Session 1

  24. SCONUL Undergraduate Results 2004

  25. SCONUL Undergraduate Results 2005

  26. SCONUL Undergraduate Results 2006

  27. SCONUL Undergraduate Results 2007Session 1

  28. SCONUL Postgraduate Results 2004

  29. SCONUL Postgraduate Results 2005

  30. SCONUL Postgraduate Results 2006

  31. SCONUL Postgraduate Results 2007Session 1

  32. SCONUL Academic Staff Results 2004

  33. SCONUL Academic Staff Results 2005

  34. SCONUL Academic Staff Results 2006

  35. SCONUL Academic Staff Results 2007Session 1

  36. SCONUL Library Staff Results 2004

  37. SCONUL Library Staff Results 2005

  38. SCONUL Library Staff Results 2006

  39. SCONUL Library Staff Results 2007Session 1

  40. ARL College or University Summary 2004

  41. ARL College or University Summary 2005

  42. ARL College or University Summary 2006

  43. US & UK Desired Comparisons

  44. Conclusions The ‘national’ role for LibQUAL+?

  45. Discussion • National standardised comparative user satisfaction & benchmarking • ‘Globalisation’ and international comparisons • The Quality Assurance role • The QA cycle • The Impact & Value role

  46. J. Stephen Town & Selena Lock Correspondence to: s.a.lock@cranfield.ac.uk jst504@york.ac.uk

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