Rental Housing Assistance Business Process Improvement / Reengineering Project Presentation to the TRACS Industry Meetin

1. Rental Housing AssistanceBusiness Process Improvement / Reengineering ProjectPresentation to the TRACS Industry Meeting March 3, 2005 Please forward comments/questions to: Kadix systems 4245 N. Fairfax Drive, Arlington, VA 22203 (703) 236-0901

2. Agenda • Introduction • What’s Happened Since October • Next Steps • Your Opportunity for Involvement • Questions and Answers TRACS Industry Meeting

3. Introduction • Why are we having this session today? TRACS Industry Meeting

4. HUD’s BPI Methodology  1/31/05 9/30/05 11/30/05 6/30/06  • Each project is a well-managed effort, conforming to: • structured reporting and progress requirements • standard methods and range of documentation • appropriate definition of scope and objectives • measurable execution/performance oversight TRACS Industry Meeting

5. What’s Happened Since October • Completed Phase 1: Project Mobilization Phase • Have Project Charter • Focusing on: • Flow of funds from the time HUD receives them until they are distributed to PHAs and owners/agents • Flow of performance information back to HUD • Improving the relationship between HUD and its partners TRACS Industry Meeting

6. What’s Next – Business Diagnosis • Documentation of the current environment • People – Processes - Technology • Identification of constraints • Legislative – Financial – Business Partner – Etc. • Definition of Key Business Requirements • “As-Is” Process Maps and Model • “Low-hanging fruit” TRACS Industry Meeting

7. Your Opportunity for Involvement • Members of Business Process Action Teams • Participants in Focus Groups • Stakeholder Subject Matter Experts TRACS Industry Meeting

8. Questions? TRACS Industry Meeting

9. Need More Information or Want to Volunteer? • Call Mort Glassberg – (703) 236-0939 • Send an e-mail tomglassberg@kadix.com • Talk with your HUD associates TRACS Industry Meeting