Medway Local HealthWatch Tender 2013 Supplier briefing and clarification event

1. Medway Local HealthWatch Tender 2013 Supplier briefing and clarification event Friday 1st February January 2013. Simon Williams, Category Specialist, People Category. Donna Mills, Partnership Commissioning Manager (Voluntary Sector). Jane Love, Head of Partnership Commissioning (Adults) Preeya Madhoo, Head of Category Management - People

2. Welcome and Housekeeping Simon Williams Category Specialist (People), Category Management

3. Agenda

4. What is Healthwatch? Local HealthWatch is a key part of the NHS reforms. The principle in the Health and Social Care Act “no decision about me without me” sets out an intention to put the public, patients and users of adult social care services at the heart of the commissioning and provision of health and social care services. Healthwatch is a new independent consumer champion to represent the views of health service users and the wider public at both a national and a local level. Healthwatch has three key functions • to promote citizen engagement • to offer information and signposting • to provide complaints advocacy for NHS services. - The Council has contracted this function with eight other local authorities. Healthwatch will support people of all ages.

5. What is Healthwatch? • Healthwatch brings together three existing strands of work but with a further remit extended to include children services. • Local Involvement Network ( LINk) - community engagement • Independent Complaints Advocacy Service provides the Healthwatch complains advocacy function • Patient Advisory Liaison Service( PALS) in part provides the information and signposting function

6. The Legacy of the LINk • The Legacy of the “LINk” - Local Involvement Network • The statutory functions of the the LINk will become the responsibility of new Local Healthwatch (LHW). • Healthwatch will build on the work of the current LINk and extend these functions to the work of young people • It will promote public and patient’s involvement, engaging with communities about their needs • Carry out the “Enter and View” visits into Hospitals and Registered Care homes • A LINks legacy document is being developed by the existing LINK to provide information on the work of the LINk in Medway. This document will contain information about : • services • • Activity carried out by the LINk • LINk membership, who wish to be part of Healthwatch going forward

7. Accountability & Partnerships • Community it represents • - Local Healthwatch will need to build effective relationships with a number of local and national bodies and accurately convey the views of the community. • - Local Healthwatch must represent the diverse strands within the community. • Medway Council must commission Healthwatch – April 2013 • - It is important that high standards of reporting are maintained in order to provide a solid evidence base for Healthwatch both at a local level and ultimately at a national level. • Healthwatch England • - Local Healthwatch will need to report to Medway service commissioners, the Care Quality Commission and Healthwatch England amongst others. • - Local Healthwatch will have a seat on the local Health & Well-being Board.

8. Strengthening the collective voice of patients and the public ‘National champion voice’ DH – Secretary of State advisory HealthWatch England NHS Commissioning Board CQC Monitor continuous dialogue Ombudsman The public and patient voice - their views and experiences - influencing better health and social care outcomes Arrangements will ensure sharing of information to involve, consult and protect the public ‘Local champion voice’ Local authority influencing Local HealthWatch health and well being board OSC / scrutiny function Community groups, Voluntary organisations GP consortia Mental health Older people Working age individuals Disability groups Providers BME groups Carers …others 7

9. Overview of the Tender process

10. Overview of the Tender process • The tender is in two parts : • 1. Pre Qualification Questionnaire (PQQ) • 2. Invitation To Tender (ITT) • The PQQ is “backward looking”. We will assess your organisation on it’s experience and capability and also governance arrangements if a consortium. We will also assess your financial standing. We will shortlist those applicants that pass the PQQ and then assess their ITT’s. • Healthwatch must be a social enterprise – statutory requirement • ITT is “forward looking”. At ITT we will assess your proposals for the Medway Healthwatch both in terms of price and quality. 30% price & 70% quality • 6 questions – method statements. Provide evidence to support your answers • Provider presentation – mobilisation • Price – The 2 functions can be tendered for separately or together. Should a bid be received for both lots, an overall finance score of 30% will be awarded for both functions.

11. Changes to the Specification & Invitation to Tender • An updated specification and tender document for this tender was issued on 25th January. This was to flesh out the detail on inputs / outputs and outcomes – it is essentially the same. • Better clarification on the expectation for Local Healthwatch more links to relevant legislation and policy documents. • We now require 6 method statements and a 15 minute bidder presentation. Each are weighted at 10% to give the total quality score of 70%. Of the previous 7 questions, 1 & 2 were combined as they were similar in nature. • Your bidder presentation should outline how you will ensure a smooth and successful mobilisation and transition. It should include specific performance measures that Council will use to monitor your progress if you are successful. The panel may ask follow up questions to clarify specific areas.

12. Function One: Citizen Engagement Page 11 • Healthwatch will need to be a “network of networks” engaging with the public and providers of services. • The engagement work of carried out by the LINks should be built on and taken forward. • Healthwatch will need to highlight local issues and experiences of local people. • Healthwatch will need to speak for the whole community but also the tapestry of smaller communities that make up the whole. • Medway Local Healthwatch should not replace or compete with existing community groups but enable these organisations to be part of the network to achieve the wider Healthwatch goals.

13. Function Two: Information and Signposting Page 12 • We are looking for a provider that can make Healthwatch a professional service but also involve volunteers within the leadership framework. • It is crucial Healthwatch is quickly established among the existing local service providers and other information sources. Local people should gain confidence in the quality of Healthwatch’s information. • Healthwatch should proactively deliver a range of health and social care messages to people without waiting for them to approach first. • Information must be delivered flexibly and available in a number of locations to ensure it is accessible to all of the diverse groups within the community. • Healthwatch will need to understand the boundaries of its information role and be clear about how it engages with agendas such as personalisation and brokerage in social care.

14. Information and Signposting The public accessibility of Healthwatch is vital to ensure it’s success. A Healthwatch website template and domain name is available and this can be customised to local need in compliance with applicable standards and terms and conditions of use. Provider may consider different methods of accessibility to the community such as social networking sites to engage young people for example; Twitter and Facebook. In addition it would be good practice to maintain a working hours telephone service. A directory of services should be established and maintained. A key component of accessibility is ensuring diversity is addressed such as providing for different language groups and those with special needs, I.e visually impaired.

15. Skills & Competencies • Lead Local Healthwatch • Innovate and adapt to ensure effective community engagement. • Understand the roles of each stakeholder within the commissioning process. • Understand the necessity of openness, integrity and good governance. • Manage Local Healthwatch • Understand the relationship with national and local bodies and the wider policy context. • Manage the relationships between different partners and and resolve conflicts. • Manage budgets and the allocation of resources, most importantly people • Engage the Community • Seek out the views of the local community including hard to reach groups. • Have local knowledge • Engage volunteers and paid workers and develop partnerships. • Key Knowledge and skills • Develop good research skills and apply these • Understand key policies on diversity and promote equalities in the community. • Engage with the local media utilising a variety of electronic and more traditional methods.

16. OUTCOMES • 1. Medway Local Healthwatch is recognised as a credible, influential brand, by the people of Medway, to champion health and social care services. • 2. Healthwatch will be an independent organisation(s) that will champion quality services and provide the public with a strong consumer voice. • 3. Local Healthwatch has a strong and proactive relationship with the public, providers and commissioners across health and social care. • 4. Local Healthwatch has a strong relationship with Healthwatch England. • Local Healthwatch retains and builds on the good work of LINk. Reference to the LINk legacy within the plan for Healthwatch. • Local Healthwatch to bring the views of the public to the Health and Well-being board. • Local Healthwatch will have greater engagement and participation with hard to reach groups, including diverse representation.

17. Questions?