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Business IT Customer Facing Help Desk Field Technicians – FAS (Field Automation Specialists)

Business IT Customer Facing Help Desk Field Technicians – FAS (Field Automation Specialists) 3pv/Customer Built Customer Facing / Sales Customizations XML-API/PI Backend Support Routing Rates Activations. Help Desk Jonathan Rokkerson – Manager Easyship Webship CorporateShip

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Business IT Customer Facing Help Desk Field Technicians – FAS (Field Automation Specialists)

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  1. Business IT • Customer Facing • Help Desk • Field Technicians – FAS (Field Automation Specialists) • 3pv/Customer Built • Customer Facing / Sales • Customizations • XML-API/PI • Backend Support • Routing • Rates • Activations

  2. Help Desk • Jonathan Rokkerson – Manager • Easyship • Webship • CorporateShip • 3PV Systems • Customer Built Systems • Manifest Issues • Routing Issues and Requests • Waybill Requests • Customization Requests • Removal Requests • XML requests • 1-800-527-7298 • easy.help@dhl.com

  3. FAS Carla Rosso - Manager Anil Abraham – MI/OH Benjamin Miller - IL Chau Huu Nguyen – WA/OR/ID David Murray - NJ Elizabeth Kane – MA/CT/Upstate NY Joseph Gallo – PA/DC/MD/VA Josh Rosen – CA Southern Kevin Honig – NYC/Long Island Kim Gideon – TX (Houston) Oscar E Arango – GA/FL Raymond Otterbine – AZ/UT/CO/NM/NV Las Vegas Sharice Smith – TX (Dallas)/Gulf States Thuy Go – CA (Northern)/NV Reno

  4. 3PV / Customer Built • Lisa Nieves • Provide Specs to Customer/Developer • Certify System • Answer Question and Provide Information

  5. Customizations • Rode Deleon – Lead Support Engineer • Steve Thompson – Lead Support Engineer • Shipments Reports • Commercial Invoices • Recap Label Changes • Integration • Anything else out of the box

  6. XML / API – PI • John Riff – XML Engineer • Brian Braden – API-PI Engineer • Web Shopping Carts • Web Rating • Web Service Messaging • 3rd Party Management Systems

  7. Routing • Steve Thompson - Routing Engineer • Test Quarterly Routing • Make Changes to Routing when there’s Major Updates • Distribute Routing Every Quarter

  8. Rates / Easyship Activations Monique Shupp – Easyship Activations Easyship.activation@dhl.com

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